Payment gateway: Elevated card refusals
Investigating - Status: On it

Some partners are experiencing card payment failures when topping up their balance via the portal. Visa and Mastercard transactions are primarily affected. We're working with our payment provider on the cause.

Not all payments are failing, but we're seeing an elevated rate of refusals. If a top-up attempt fails, please try an alternative payment method, if you're unable to top up and need to stay operational, contact billing@esim-go.com to arrange a bank transfer invoice. We also recommend enabling low-balance alerts in the portal if you haven't already.
Sep 17, 2026 - 16:01 UTC
Uptime over the past 90 days. View historical uptime.
Travel Management Portal Operational
Travel API Operational
UK Domestic Management Portal Operational
UK Domestic API Operational
eSIM Go Website Operational
eSIM Connectivity Operational
eSIM Installations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

eSIM Go Maintenance Oct 20, 2026 10:00-12:00 UTC

Hello,

We're making some performance improvements to the eSIM Go platform.

We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.

If that changes, we'll tell you here.
Posted on Oct 13, 2026 - 15:13 UTC

eSIM Go Maintenance Oct 22, 2026 10:00-12:00 UTC

Hello,

We're making some performance improvements to the eSIM Go platform.

We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.

If that changes, we'll tell you here.
Posted on Oct 15, 2026 - 16:07 UTC

Oct 16, 2026

No incidents reported today.

Oct 15, 2026

eSIM Go Maintenance
Completed - The scheduled maintenance has been completed.
Oct 15, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 10:00 UTC
Scheduled - Hello,

We're making some performance improvements to the eSIM Go platform.

We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.

If that changes, we'll tell you here.
Oct 8, 15:30 UTC

Oct 14, 2026

No incidents reported.

Oct 13, 2026

eSIM Go Maintenance
Completed - The scheduled maintenance has been completed.
Oct 13, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 10:00 UTC
Scheduled - Hello,

We're making some performance improvements to the eSIM Go platform.

We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.

If that changes, we'll tell you here.
Oct 6, 15:26 UTC

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

Saudi Arabia connectivity: Profile 5 (89353)
Resolved - Data on Profile 5 in Saudi Arabia looks to be working normally again. Traffic has returned to normal levels.

What to do
If any of your end users are still seeing patchy or no data, please reach out to our Support Team so we can check their connection.

What comes next
There will be no further updates. This incident is resolved.
Oct 9, 12:52 UTC
Monitoring - Data on Profile 5 in Saudi Arabia looks to be working normally again. Traffic is increasing close to normal levels. We’re keeping it under watch before we call it fixed.

What to do
If any of your end users are still seeing patchy or no data, please reach out to our Support Team so we can check their connection.

What comes next
We’ll confirm here when we are confident it’s fixed
Oct 9, 08:06 UTC
Update - No change yet.
Engineers are still on it with our network partner, and we don’t have a fix time. End users on Profile 5 in Saudi Arabia are still seeing patchy or no data.

What comes next
We don’t have a fix time yet. We’ll update once we have more information.
Oct 9, 03:12 UTC
Investigating - In the last hour, we have seen an increase in issues relating to Profile 5 connectivity in Saudi Arabia.

What we know
Profile 5 connectivity is affected in Saudi Arabia. We don’t know the cause yet. We’re working on it with our network partner.

What to do
There is currently no workaround available for this issue. We are working on it.

What comes next
We don’t have a fix time yet. We’ll update once we have more information.
Oct 9, 00:37 UTC

Oct 8, 2026

eSIM Go Maintenance
Completed - The scheduled maintenance has been completed.
Oct 8, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 10:00 UTC
Scheduled - Hello,

We're making some performance improvements to the eSIM Go platform.

We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.

If that changes, we'll tell you here.
Oct 1, 15:32 UTC

Oct 7, 2026

No incidents reported.

Oct 6, 2026

eSIM Go Maintenance
Completed - The scheduled maintenance has been completed.
Oct 6, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 10:00 UTC
Scheduled - Hello,

We're making some performance improvements to the eSIM Go platform.

We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.

If that changes, we'll tell you here.
Sep 29, 14:15 UTC

Oct 5, 2026

Planned maintenance: Profiles 2 & 3 (89320) | Infrastructure maintenance
Completed - The scheduled maintenance has been completed.
Oct 5, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 05:00 UTC
Scheduled - Our network partner is doing some maintenance on the infrastructure on Profiles 2 and 3 (89320) from 05:00 to 07:00 UTC on 5 October.

Data sessions for some devices will be re-established via another UPF during the window, which may cause brief interruptions of up to one minute. Sessions re-establish automatically and no action is needed at your end.

No further updates are planned for this window.
Sep 24, 08:38 UTC

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

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