All Systems Operational

Uptime over the past 90 days. View historical uptime.
Management Portal ? Operational
90 days ago
99.96 % uptime
Today
eSIMGo API ? Operational
90 days ago
100.0 % uptime
Today
eSIMGo Website ? Operational
90 days ago
100.0 % uptime
Today
eSIM Connectivity Operational
90 days ago
99.84 % uptime
Today
eSIM Installations Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

eSIM Go Maintenance Sep 17, 2025 11:00-14:00 UTC

Dear Partners,

We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.

There is no expected impact or downtime during this window, and all operations are expected to work as normal.

Please note there will be no requirement for you to alter your integrations before, during or after this change.
Posted on Sep 10, 2025 - 15:10 UTC
Sep 14, 2025

No incidents reported today.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025
eSIM Go Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 11:00 UTC
Scheduled - Dear Partners,

We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.

There is no expected impact or downtime during this window, and all operations are expected to work as normal.

Please note there will be no requirement for you to alter your integrations before, during or after this change.
Sep 3, 15:05 UTC
Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025
Data Connectivity Issues
Resolved - Having monitored for an extended period of time, we have seen successful data sessions across many of the eSIMs reported to us earlier in the day.
This, combined with tests that we have carried out internally, gives us the confidence to mark this issue as resolved.

Further details about this incident will be shared in the coming days.

We apologise for the service disruption caused.
Sep 6, 18:03 UTC
Monitoring - A fix has been put in place, and we have seen some initial success with previously reported ICCIDs now connecting successfully.

All affected ICCIDs should connect and begin working without further input; however, cycling airplane mode on/off may help to establish a new connection.

Please reach out to our Support Team if your users continue to face difficulties.

We will continue monitoring.
Sep 6, 14:54 UTC
Update - We believe that we are now entering the final stages of implementing a solution.

We will provide further updates as soon as we have them.
Sep 6, 12:59 UTC
Update - All teams are still working towards implementing a solution.

We will provide further updates as soon as we have them.
Sep 6, 11:55 UTC
Identified - The issue has been identified.
All teams are working towards implementing a solution.

We will provide further updates as soon as we have them.
Sep 6, 11:00 UTC
Investigating - We are currently investigating reports of data connectivity issues affecting a small number of Profile 1 (89444...) eSIMs.
Our upstream provider has been informed and is actively investigating with us at the highest priority.

You can find details of which countries are routed to Profile 1 by consulting the most recent rate sheet.

We will provide further updates as soon as we have them.
Sep 6, 10:36 UTC
Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025
eSIM Go Maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 11:00 UTC
Scheduled - Dear Partners,

We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.

There is no expected impact or downtime during this window, and all operations are expected to work as normal.

Please note there will be no requirement for you to alter your integrations before, during or after this change.
Aug 27, 16:30 UTC
Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

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