All Systems Operational

Uptime over the past 90 days. View historical uptime.
Travel Management Portal Operational
90 days ago
100.0 % uptime
Today
Travel API Operational
90 days ago
99.97 % uptime
Today
UK Domestic Management Portal Operational
90 days ago
100.0 % uptime
Today
UK Domestic API Operational
90 days ago
100.0 % uptime
Today
eSIM Go Website Operational
90 days ago
100.0 % uptime
Today
eSIM Connectivity Operational
90 days ago
99.88 % uptime
Today
eSIM Installations Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Profile 4 (89431) Maintenance Jul 22, 2026 03:00-06:00 UTC

Our supplier for Network Profile 4 will be doing some maintenance. API requests will be impacted during this time window - some might take up to 5 minutes to complete.

Active data sessions won't be impacted.

If you do see any issues, we recommend you retry your request after a couple of minutes.
Posted on Jul 13, 2026 - 17:21 UTC

eSIM Go Maintenance Aug 5, 2026 10:00-12:00 UTC

Dear Partners,

We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.

There is no expected impact or downtime during this window, and all operations are expected to work as normal.

Please note there will be no requirement for you to alter your integrations before, during or after this change.
Posted on Jul 29, 2026 - 15:15 UTC

Jul 30, 2026

No incidents reported today.

Jul 29, 2026

Profile 1 & 5 - Connectivity issues in Costa Rica
Resolved - After a period of monitoring, we see that usage levels have returned to normal and remained stable.
This issue is now resolved.

If you continue to experience issues, please raise them to our Support Team.
We apologise for the disruption.
Jul 29, 20:57 UTC
Monitoring - Our Profiles 1 and 5 provider has been working closely with the local network in Costa Rica to restore service.
We now see active data sessions starting to increase.
We will continue to monitor performance closely.
Jul 29, 17:36 UTC
Identified - We're looking into some connectivity issues on Costa Rica eSIMs on Profiles 1 and 5. We’re working closely with our connectivity provider to identify the cause.

While we work to get to the bottom of this, please report any issues you experience to the eSIM Go Support team.
Jul 29, 16:08 UTC
Profile 5 - Connectivity issues in Germany
Resolved - Following a period of monitoring, we are now satisfied the fix implemented by our upstream provider has been effective in restoring the service in Germany. Thank you for your patience whilst we investigated and resolved this matter.

If you encounter any further issues, please do not hesitate to contact our support team.
Jul 29, 16:11 UTC
Monitoring - Our connectivity provider found configuration issue that they believe has been causing the connectivity issues seen on some Germany eSIMs They've implemented a fix at 1pm UTC today.

We will continue to monitor connectivity in Germany to make sure the fix has resolved this incident. In the meantime, please continue to raise any examples of connectivity issues you see. Thank you for your continued patience while we investigate this.
Jul 28, 15:15 UTC
Identified - We're aware of some connectivity issues in Germany on Profile 5 eSIMs - not all eSIMs are impacted.

While we work with our connectivity provider to get to the bottom of this, please report any issues you experience to the eSIM Go Support team.
Jul 28, 11:04 UTC
eSIM Go Maintenance
Completed - The scheduled maintenance has been completed.
Jul 29, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 10:00 UTC
Scheduled - Dear Partners,

We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.

There is no expected impact or downtime during this window, and all operations are expected to work as normal.

Please note there will be no requirement for you to alter your integrations before, during or after this change.
Jul 22, 15:57 UTC

Jul 28, 2026

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Profile 1 & 5 Connectivity
Resolved - We've been monitoring data usage since the last update and this has now returned to normal so we are marking this incident as resolved.

We're sorry for the disruption this caused. If you continue to experience any issues, please contact our Support Team.

Our Provider will prepare and share an RCA with us. Once we receive this, we will publish a postmortem of the incident.
Jul 24, 12:37 UTC
Monitoring - Our provider for Profiles 1 and 5 has now rolled out a potential fix. As a result, we are now seeing some impacted eSIMs connecting successfully but we expect service to resume gradually.

We will continue to monitor this closely to make sure things continue to improve and provide a further update at 12:30 UTC.
Jul 24, 11:15 UTC
Identified - Our upstream provider have identified the issue and are deploying a fix.
Jul 24, 10:12 UTC
Investigating - We've been made aware of a connectivity issue impacting Profiles 1 and 5. This has been raised to our connectivity provider and we're working with them to investigate.

We'll provide a further update as soon as possible.
Jul 24, 09:19 UTC

Jul 23, 2026

No incidents reported.

Jul 22, 2026

eSIM Go Maintenance
Completed - The scheduled maintenance has been completed.
Jul 22, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 10:00 UTC
Scheduled - Dear Partners,

We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.

There is no expected impact or downtime during this window, and all operations are expected to work as normal.

Please note there will be no requirement for you to alter your integrations before, during or after this change.
Jul 15, 12:58 UTC

Jul 21, 2026

No incidents reported.

Jul 20, 2026

Elevated API Errors
Resolved - Dear Partners, we are now observing no new errors and believe this incident is now resolved. If you are still experiencing any issues, please do not hesitate to reach out to our support team. We apologise for any inconvenience this caused.
Jul 20, 10:49 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 20, 08:07 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 20, 08:04 UTC
Investigating - We're experiencing an elevated level of Order API errors related to Profile 2 and Profile 3. We're currently investigating.
Jul 20, 07:32 UTC

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

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