All Systems Operational

Uptime over the past 90 days. View historical uptime.
Travel Management Portal Operational
90 days ago
100.0 % uptime
Today
Travel API Operational
90 days ago
99.98 % uptime
Today
UK Domestic Management Portal Operational
90 days ago
100.0 % uptime
Today
UK Domestic API Operational
90 days ago
100.0 % uptime
Today
eSIM Go Website Operational
90 days ago
100.0 % uptime
Today
eSIM Connectivity Operational
90 days ago
99.94 % uptime
Today
eSIM Installations Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

eSIM Go Maintenance Sep 2, 2026 10:00-12:00 UTC

Dear Partners,

We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.

There is no expected impact or downtime during this window, and all operations are expected to work as normal.

Please note there will be no requirement for you to alter your integrations before, during or after this change.
Posted on Aug 26, 2026 - 15:25 UTC
Aug 27, 2026
Upstream Maintenance - Profiles 2 & 3 (89320...)
Completed - The scheduled maintenance has been completed.
Aug 27, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 17:00 UTC
Scheduled - Our Profile 2 & 3 provider is upgrading their Singapore data node on 27 August, between 17:00 and 21:00 UTC.

Data sessions breaking out via the Singapore node may see brief interruptions of up to one minute during this window.
Sessions breaking out in Europe or North America are unaffected.

No action is required.

Close monitoring will be performed throughout the maintenance window.
Aug 21, 11:02 UTC
Aug 26, 2026
API degradation: Profiles 2 & 3 (89320...)
Resolved - After a period of monitoring, we see that platforms are stable, both ours and our provider's.
Connectivity on Profiles 2 and 3 has stabilised; please ask users to retry their connections.

A number of stuck orders from during the incident are irretrievable. We'll cancel and refund these tomorrow during business hours and provide a list of those affected.

We apologise for any disruption experienced.
Aug 26, 16:29 UTC
Monitoring - The eSIM Go platform has now stabilised. The Portal and API are now functioning as expected.

Upstream APIs have stabilised with orders and other requests completing successfully.

Connectivity looks to be gradually recovering.

We will commence a period of monitoring to ensure all services are restored to full strength.

Thank you for your patience whilst we handled this matter.
Aug 26, 15:13 UTC
Update - We believe this incident is causing some further degradation on eSIMGo's API and Portal. Some functions, for Profiles other than 2 & 3, on our API and Portal may not currently be available. We are still working to fix this as soon as possible and hope to provide a positive update soon.
Aug 26, 14:27 UTC
Update - Our provider has reported that API services are now recovering.

They report that connectivity services may also be degraded.

Our provider is continuing to work on restoring full service. We will provide further updates as we receive them.
Aug 26, 13:19 UTC
Identified - We have noticed some degradation in APIs relating to Profiles 2 and 3.
Connectivity is unaffected: eSIMs already active on these Profiles are working normally.

We're still assessing the scale of this and are working with our provider to understand the cause.
Aug 26, 12:20 UTC
eSIM Go Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 10:00 UTC
Scheduled - Dear Partners,

We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.

There is no expected impact or downtime during this window, and all operations are expected to work as normal.

Please note there will be no requirement for you to alter your integrations before, during or after this change.
Aug 19, 13:18 UTC
Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026
eSIM Go Maintenance
Completed - The scheduled maintenance has been completed.
Aug 19, 13:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 10:00 UTC
Scheduled - Dear Partners,

We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.

There is no expected impact or downtime during this window, and all operations are expected to work as normal.

Please note there will be no requirement for you to alter your integrations before, during or after this change.
Aug 12, 14:45 UTC
Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026
Profile 1 & 5 Data service degradation
Resolved - This incident is now resolved. Following a night of successful monitoring, service has remained stable since restoration began at 21:30 UTC. We thank partners for their patience throughout, if you or your customers experience any further issues, please contact support.

We will publish a full root cause analysis after we have completed the investigation in conjunction with our upstream provider.
Aug 14, 09:01 UTC
Monitoring - Our profile 1 & 5 provider has put a resolution in place and since 21:30 UTC, we have began to see a positive restoration of service on eSIMs, and an uptick in overall usage.

We will continue to monitor stability and encourage partners to raise any issues should they still be experiencing them.
Aug 13, 21:46 UTC
Identified - Our profile 1 & 5 provider has identified the issue and are making steps towards a resolution.
This outage is affecting all data services across these profiles and is not localised to a single region.

We will provide further updates on the status of the resolution as soon as they are available to us.
Aug 13, 21:03 UTC
Investigating - Our Profiles 1 and 5 provider has informed us of a major outage affecting all data services across some regions. The exact nature and scope of this are being investigated and reviewed.
We will provide any further updates on expected recovery times and the exact affected regions as soon as we have this information.
While we are investigating, please raise any reports to our support team.
Aug 13, 19:40 UTC
Aug 13, 2026
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