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Uptime over the past 90 days. View historical uptime.
Travel Management Portal Operational
Travel API Operational
UK Domestic Management Portal Operational
UK Domestic API Operational
eSIM Go Website Operational
eSIM Connectivity Operational
eSIM Installations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

eSIM Go Maintenance Nov 3, 2026 11:00-13:00 UTC

Hello,

We're making some performance improvements to the eSIM Go platform.

We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.

If that changes, we'll tell you here.
Posted on Oct 27, 2026 - 16:31 UTC

Planned maintenance: Profiles 2 & 3 (89320) Nov 5, 2026 08:00-13:00 UTC

Our network partner is upgrading its infrastructure in one of their nodes on 5 November between 08:00 and 13:00 UTC.

What's affected
During the window, end users on Profiles 2 and 3 may lose their data connection for up to a minute at a time.

What to do
Nothing is needed at your end. Connections should come back on their own. If an end user's data hasn't returned after a few minutes, turning flight mode off and on again will force the device to reconnect. It's worth letting your support team know about the window so they can recognise short drops as maintenance.
Posted on Oct 29, 2026 - 12:25 UTC

eSIM Go Maintenance Nov 5, 2026 11:00-13:00 UTC

Hello,

We're making some performance improvements to the eSIM Go platform.

We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.

If that changes, we'll tell you here.
Posted on Oct 29, 2026 - 16:22 UTC

Planned maintenance: Profiles 2 & 3 (89320), 16 November, 08:00 to 15:00 UTC Nov 16, 2026 08:00-15:00 UTC

Our network partner is upgrading its infrastructure in one of their nodes on 16 November between 08:00 and 15:00 UTC.

What's affected
During the window, end users on Profiles 2&3 may lose their data connection for up to a minute at a time.

What to do
Nothing is needed at your end. Connections should come back on their own. If an end user's data hasn't returned after a few minutes, turning flight mode off and on again will force the device to reconnect. It's worth letting your support team know about the window so they can recognise short drops as maintenance.
Posted on Oct 29, 2026 - 12:57 UTC

Oct 30, 2026

No incidents reported today.

Oct 29, 2026

eSIM Go Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 11:00 UTC
Scheduled - Hello,

We're making some performance improvements to the eSIM Go platform.

We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.

If that changes, we'll tell you here.
Oct 22, 15:42 UTC

Oct 28, 2026

No incidents reported.

Oct 27, 2026

eSIM Go Maintenance
Completed - The scheduled maintenance has been completed.
Oct 27, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 11:00 UTC
Scheduled - Hello,

We're making some performance improvements to the eSIM Go platform.

We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.

If that changes, we'll tell you here.
Oct 20, 15:38 UTC

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Critical PHP security vulnerability: action recommended
Resolved - The eSIM Go platform is not impacted by this issue, so we are closing this incident.

The information on the issue is still here: https://www.php.net/archive/2026.php#2026-10-21-5

If any system you use to connect to eSIM Go runs on PHP, update it to a patched version now if you haven’t already.

If you see activity in your eSIM Go account that you didn’t generate, rotate your eSIM Go API keys and passwords, and contact your account manager or our support team straight away.
Oct 23, 14:26 UTC
Monitoring - The PHP project has disclosed critical security vulnerabilities in PHP that need immediate attention.

The eSIM Go platform is not affected. You don’t need to change anything in your eSIM Go account, API integration or configuration.

If any of the systems you use to connect to eSIM Go run on PHP, such as your storefront, backend or middleware, we strongly recommend updating to a patched version as soon as possible. Full details and fixed versions are available here:

PHP security advisory: https://www.php.net/archive/2026.php#2026-10-21-5
NCSC guidance: https://www.ncsc.gov.uk/news/critical-security-issue-affecting-php

If you see any activity in your eSIM Go account that you didn’t generate, such as unexpected orders, it may mean your systems have been compromised. If this happens:

1. Update PHP to a fixed version.
2. Rotate your eSIM Go API keys and account passwords.
3. Contact your account manager or our support team straight away.
Oct 21, 22:38 UTC
4G connection issues on Orange networks: all profiles
Resolved - Status: Sorted

4G is working normally again on Orange networks in Europe and Morocco, on all profiles. The fault was on the Orange network, and it has been fixed.

What to do:
If any end users switched networks by hand, they may now turn automatic network selection back on in the eSIM’s network settings if they wish. Nothing else is needed at your end.
Oct 23, 10:28 UTC
Investigating - Status: On it

Since at least 22:00 UTC, end users on Orange networks have been having trouble connecting to 4G. This affects all profiles. If your customers are travelling in a market where we use Orange, some of them are probably affected right now.

What we know:
This affects all profiles in every market where Orange is one of our network partners. We don’t know the cause yet. Our network partners have raised it with Orange, and we’re working on it with them.

What to do:
Where another network is available, ask end users to manually switch to it. In the eSIM’s network settings, they turn off automatic network selection and pick any network other than Orange. It takes a minute on the device, but your customers will need to be told how to do it. If you're not sure, we have articles for how to do this on various devices in our help centre: help.esim-go.com

Where no other network is available, there’s no workaround while this is open.
Once this is fixed, end users can turn automatic selection back on. We’ll tell you when.

What comes next:
We don’t have a fix time yet. We’ll update at 10:30 UTC whether or not we have one.
Oct 23, 08:41 UTC

Oct 22, 2026

eSIM Go Maintenance
Completed - The scheduled maintenance has been completed.
Oct 22, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 10:00 UTC
Scheduled - Hello,

We're making some performance improvements to the eSIM Go platform.

We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.

If that changes, we'll tell you here.
Oct 15, 16:07 UTC

Oct 21, 2026

Oct 20, 2026

eSIM Go Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 10:00 UTC
Scheduled - Hello,

We're making some performance improvements to the eSIM Go platform.

We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.

If that changes, we'll tell you here.
Oct 13, 15:13 UTC
Payment gateway: Elevated card refusals
Resolved - Card payments for balance top-ups in the portal are working normally again.

What happened:
The issue was caused by our payment provider putting stricter fraud prevention measures in place. There was an initial spike in failed payments but, after a period of monitoring, our data now shows payments have returned to normal.

What to do:
You shouldn't see any further issues but if you do, please reach out the eSIM Go Support team as normal.
Oct 20, 08:10 UTC
Investigating - Status: On it

Some partners are experiencing card payment failures when topping up their balance via the portal. Visa and Mastercard transactions are primarily affected. We're working with our payment provider on the cause.

Not all payments are failing, but we're seeing an elevated rate of refusals. If a top-up attempt fails, please try an alternative payment method, if you're unable to top up and need to stay operational, contact billing@esim-go.com to arrange a bank transfer invoice. We also recommend enabling low-balance alerts in the portal if you haven't already.
Sep 17, 16:01 UTC

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

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