Profile 4 (89431) Service outage
Update - Our provider for Profile 4 (ICCIDs beginning 89431) has informed us that the issue has been identified and partially resolved. Data use has started to resume and the full resolution is expected to be deployed by 06:30 UTC. After this, we will continue to monitor the situation and provide any further updates
May 28, 2026 - 02:17 UTC
Identified - Dear partners,
Our Profile 4 Provider has informed us of an issue causing a sudden loss of service across their Profile. We have been assured that this is being investigated with the highest priority and we are awaiting further updates that we will pass on as soon as they are received.
We apologise for any inconvenience caused during this time.
May 28, 2026 - 01:13 UTC
Uptime over the past 90 days. View historical uptime.
Travel Management Portal Operational
90 days ago
100.0 % uptime
Today
Travel API Operational
90 days ago
99.98 % uptime
Today
UK Domestic Management Portal Operational
90 days ago
100.0 % uptime
Today
UK Domestic API Operational
90 days ago
100.0 % uptime
Today
eSIM Go Website Operational
90 days ago
100.0 % uptime
Today
eSIM Connectivity Partial Outage
90 days ago
99.96 % uptime
Today
eSIM Installations Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

eSIM Go Maintenance Jun 3, 2026 10:00-12:00 UTC

Dear Partners,

We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.

There is no expected impact or downtime during this window, and all operations are expected to work as normal.

Please note there will be no requirement for you to alter your integrations before, during or after this change.
Posted on May 27, 2026 - 15:02 UTC
May 28, 2026

Unresolved incident: Profile 4 (89431) Service outage.

May 27, 2026
eSIM Go Maintenance
Completed - The scheduled maintenance has been completed.
May 27, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 10:00 UTC
Scheduled - Dear Partners,

We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.

There is no expected impact or downtime during this window, and all operations are expected to work as normal.

Please note there will be no requirement for you to alter your integrations before, during or after this change.
May 20, 13:40 UTC
May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026
eSIM Go Maintenance
Completed - The scheduled maintenance has been completed.
May 20, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 10:00 UTC
Scheduled - Dear Partners,

We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.

There is no expected impact or downtime during this window, and all operations are expected to work as normal.

Please note there will be no requirement for you to alter your integrations before, during or after this change.
May 13, 15:44 UTC
May 19, 2026
Connectivity Issues - Profile 4 (89431...)
Resolved - After a period of monitoring we are no longer observing service degradation on Profile 4 (89431). If any further issues arise, please do not hesitate to reach out to our support team.
We apologise for any inconvenience caused during this time.
May 19, 20:58 UTC
Monitoring - Our upstream provider for Profile 4 has identified the issue, and fixes are being put in place. End users who were experiencing problems should now be able to use 3G and 4G services again as expected. If you are still experiencing any issues, please do not hesitate to reach out to our support team. We will keep the incident open for a monitoring period to ensure all issues have been addressed.
May 19, 15:51 UTC
Identified - Our upstream provider for Profile 4 (ICCIDs beginning 89431) have identified some degraded performance with connectivity.
They are actively engaged in resolving these issues as soon as possible.
We will update once we have more information.
May 19, 13:58 UTC
May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

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