Investigating - Status: On it
Since at least 22:00 UTC, end users on Orange networks have been having trouble connecting to 4G. This affects all profiles. If your customers are travelling in a market where we use Orange, some of them are probably affected right now.
What we know:
This affects all profiles in every market where Orange is one of our network partners. We don’t know the cause yet. Our network partners have raised it with Orange, and we’re working on it with them.
What to do:
Where another network is available, ask end users to manually switch to it. In the eSIM’s network settings, they turn off automatic network selection and pick any network other than Orange. It takes a minute on the device, but your customers will need to be told how to do it. If you're not sure, we have articles for how to do this on various devices in our help centre: help.esim-go.com
Where no other network is available, there’s no workaround while this is open.
Once this is fixed, end users can turn automatic selection back on. We’ll tell you when.
What comes next:
We don’t have a fix time yet. We’ll update at 10:30 UTC whether or not we have one.
Oct 23, 2026 - 08:41 UTC
Since at least 22:00 UTC, end users on Orange networks have been having trouble connecting to 4G. This affects all profiles. If your customers are travelling in a market where we use Orange, some of them are probably affected right now.
What we know:
This affects all profiles in every market where Orange is one of our network partners. We don’t know the cause yet. Our network partners have raised it with Orange, and we’re working on it with them.
What to do:
Where another network is available, ask end users to manually switch to it. In the eSIM’s network settings, they turn off automatic network selection and pick any network other than Orange. It takes a minute on the device, but your customers will need to be told how to do it. If you're not sure, we have articles for how to do this on various devices in our help centre: help.esim-go.com
Where no other network is available, there’s no workaround while this is open.
Once this is fixed, end users can turn automatic selection back on. We’ll tell you when.
What comes next:
We don’t have a fix time yet. We’ll update at 10:30 UTC whether or not we have one.
Oct 23, 2026 - 08:41 UTC
Monitoring - The PHP project has disclosed critical security vulnerabilities in PHP that need immediate attention.
The eSIM Go platform is not affected. You don’t need to change anything in your eSIM Go account, API integration or configuration.
If any of the systems you use to connect to eSIM Go run on PHP, such as your storefront, backend or middleware, we strongly recommend updating to a patched version as soon as possible. Full details and fixed versions are available here:
PHP security advisory: https://www.php.net/archive/2026.php#2026-10-21-5
NCSC guidance: https://www.ncsc.gov.uk/news/critical-security-issue-affecting-php
If you see any activity in your eSIM Go account that you didn’t generate, such as unexpected orders, it may mean your systems have been compromised. If this happens:
1. Update PHP to a fixed version.
2. Rotate your eSIM Go API keys and account passwords.
3. Contact your account manager or our support team straight away.
Oct 21, 2026 - 22:38 UTC
The eSIM Go platform is not affected. You don’t need to change anything in your eSIM Go account, API integration or configuration.
If any of the systems you use to connect to eSIM Go run on PHP, such as your storefront, backend or middleware, we strongly recommend updating to a patched version as soon as possible. Full details and fixed versions are available here:
PHP security advisory: https://www.php.net/archive/2026.php#2026-10-21-5
NCSC guidance: https://www.ncsc.gov.uk/news/critical-security-issue-affecting-php
If you see any activity in your eSIM Go account that you didn’t generate, such as unexpected orders, it may mean your systems have been compromised. If this happens:
1. Update PHP to a fixed version.
2. Rotate your eSIM Go API keys and account passwords.
3. Contact your account manager or our support team straight away.
Oct 21, 2026 - 22:38 UTC
Travel Management Portal
Operational
Travel API
Operational
UK Domestic Management Portal
Operational
UK Domestic API
Operational
eSIM Go Website
Operational
eSIM Connectivity
Operational
eSIM Installations
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
eSIM Go Maintenance Oct 27, 2026 11:00-13:00 UTC
Hello,
We're making some performance improvements to the eSIM Go platform.
We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.
If that changes, we'll tell you here.
Posted on Oct 20, 2026 - 15:38 UTC
We're making some performance improvements to the eSIM Go platform.
We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.
If that changes, we'll tell you here.
Posted on Oct 20, 2026 - 15:38 UTC
eSIM Go Maintenance Oct 29, 2026 11:00-13:00 UTC
Hello,
We're making some performance improvements to the eSIM Go platform.
We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.
If that changes, we'll tell you here.
Posted on Oct 22, 2026 - 15:42 UTC
We're making some performance improvements to the eSIM Go platform.
We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.
If that changes, we'll tell you here.
Posted on Oct 22, 2026 - 15:42 UTC