Monitoring - Vodafone UK has implemented a fix that they believe has resolved the outage. We are seeing mobile data connectivity return to expected levels but will continue to monitor to ensure this remains the case.
Oct 13, 2025 - 17:53 UTC
Oct 13, 2025 - 17:53 UTC
Identified - Vodafone UK is experiencing a major issue disrupting their 4G and 5G service.
This issue impacts mobile data connectivity on all UK eSIMs. Data only eSIMs should automatically select an alternative network, however if they don’t, you can use this article to talk your customers through manual network selection - https://help.esim-go.com/hc/en-gb/articles/11891839493649-Manual-Network-Selection
We will provide further updates as we receive them.
Oct 13, 2025 - 16:19 UTC
This issue impacts mobile data connectivity on all UK eSIMs. Data only eSIMs should automatically select an alternative network, however if they don’t, you can use this article to talk your customers through manual network selection - https://help.esim-go.com/hc/en-gb/articles/11891839493649-Manual-Network-Selection
We will provide further updates as we receive them.
Oct 13, 2025 - 16:19 UTC
Update - Our provider for Russia has notified us that, due to local regulatory requirements, starting October 6 2025:
“A 24-hour block is applied to data service when an eSIM first connects to a Russian MNO. After those initial 24 hours, all services resume and will remain active as long as the device continues to be used. If the device becomes idle, the block is reapplied and a new 24-hour timer starts from the next activation. In practice, this means only the very first 24 hours are affected and no further interruptions occur as long as the connection remains active.”
However, results of internal testing show eSIMs are not reactivating following the 24 hour block so we are investigating further alongside our provider to get clarity from networks and regulators.
In the meantime, please reach out to the eSIM Go Support or Customer Success teams via the usual channels if you have any questions.
Oct 09, 2025 - 15:51 UTC
“A 24-hour block is applied to data service when an eSIM first connects to a Russian MNO. After those initial 24 hours, all services resume and will remain active as long as the device continues to be used. If the device becomes idle, the block is reapplied and a new 24-hour timer starts from the next activation. In practice, this means only the very first 24 hours are affected and no further interruptions occur as long as the connection remains active.”
However, results of internal testing show eSIMs are not reactivating following the 24 hour block so we are investigating further alongside our provider to get clarity from networks and regulators.
In the meantime, please reach out to the eSIM Go Support or Customer Success teams via the usual channels if you have any questions.
Oct 09, 2025 - 15:51 UTC
Update - Our supplier has confirmed that all Russia eSIMs are impacted by the block on inbound roaming in Russia that started on October 5 2025.
We are working with our provider to gather further information on how long this is expected to last and longer term impacts and will share this as this becomes available.
Oct 07, 2025 - 16:00 UTC
We are working with our provider to gather further information on how long this is expected to last and longer term impacts and will share this as this becomes available.
Oct 07, 2025 - 16:00 UTC
Identified - We have been made aware of widespread disruption impacting all Russian networks. At present, reports suggest that all roaming networks in Russia are offline. We are working with our connectivity providers to gather more information and will share this with you as it becomes available.
Oct 06, 2025 - 15:18 UTC
Oct 06, 2025 - 15:18 UTC
Management Portal
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Operational
eSIMGo API
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Operational
eSIMGo Website
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Operational
eSIM Connectivity
Partial Outage
eSIM Installations
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
eSIM Go Maintenance Oct 15, 2025 11:00-13:00 UTC
Dear Partners,
We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.
There is no expected impact or downtime during this window, and all operations are expected to work as normal.
Please note there will be no requirement for you to alter your integrations before, during or after this change.
Posted on Oct 08, 2025 - 14:11 UTC
We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.
There is no expected impact or downtime during this window, and all operations are expected to work as normal.
Please note there will be no requirement for you to alter your integrations before, during or after this change.
Posted on Oct 08, 2025 - 14:11 UTC