Following successful implementation of a fix from our upstream provider, we believe this incident is now resolved. Thank you for your patience and understanding whilst we investigated this. In the unlikely event you are still encountering any CDR-related issues, please do not hesitate to reach out to our support team.
Jun 4, 12:19 UTC
Identified -
We are currently experiencing delays in processing CDRs for both Profile 1 and 6. We have already identified the fix and are now working with our upstream provider to get it implemented as soon as possible.
This will have no effect on any active eSIMs or the entitlements on any bundles. No data has been lost and will all be restored once this issue has been resolved.
If you have any questions or concerns, please contact your account manager or our support team. Thank you for your patience whilst we handle this matter.
Jun 4, 10:51 UTC
Resolved -
As of 06:30 UTC, our Profile 4 provider has confirmed a full resolution on this matter. After a period of monitoring, we are observing regular and expected levels of usage once again on this Profile. If you encounter any further issues, please do not hesitate to reach out to our support team.
May 28, 08:44 UTC
Update -
Our provider for Profile 4 (ICCIDs beginning 89431) has informed us that the issue has been identified and partially resolved. Data use has started to resume and the full resolution is expected to be deployed by 06:30 UTC. After this, we will continue to monitor the situation and provide any further updates
May 28, 02:17 UTC
Identified -
Dear partners, Our Profile 4 Provider has informed us of an issue causing a sudden loss of service across their Profile. We have been assured that this is being investigated with the highest priority and we are awaiting further updates that we will pass on as soon as they are received. We apologise for any inconvenience caused during this time.
May 28, 01:13 UTC
