Profile 1 & 5 Data service degradation
Investigating - Our Profiles 1 and 5 provider has informed us of a major outage affecting all data services across some regions. The exact nature and scope of this are being investigated and reviewed.
We will provide any further updates on expected recovery times and the exact affected regions as soon as we have this information.
While we are investigating, please raise any reports to our support team.
Aug 13, 2026 - 19:40 UTC
Uptime over the past 90 days. View historical uptime.
Travel Management Portal Operational
90 days ago
100.0 % uptime
Today
Travel API Operational
90 days ago
99.99 % uptime
Today
UK Domestic Management Portal Operational
90 days ago
100.0 % uptime
Today
UK Domestic API Operational
90 days ago
100.0 % uptime
Today
eSIM Go Website Operational
90 days ago
100.0 % uptime
Today
eSIM Connectivity Partial Outage
90 days ago
99.86 % uptime
Today
eSIM Installations Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Profile 4 (89431) Maintenance Jul 22, 2026 03:00-06:00 UTC

Our supplier for Network Profile 4 will be doing some maintenance. API requests will be impacted during this time window - some might take up to 5 minutes to complete.

Active data sessions won't be impacted.

If you do see any issues, we recommend you retry your request after a couple of minutes.
Posted on Jul 13, 2026 - 17:21 UTC

eSIM Go Maintenance Aug 19, 2026 10:00-20:00 UTC

Dear Partners,

We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.

There is no expected impact or downtime during this window, and all operations are expected to work as normal.

Please note there will be no requirement for you to alter your integrations before, during or after this change.
Posted on Aug 12, 2026 - 14:45 UTC

Aug 13, 2026

Unresolved incident: Profile 1 & 5 Data service degradation.

Aug 12, 2026

eSIM Go Maintenance
Completed - The scheduled maintenance has been completed.
Aug 12, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 10:00 UTC
Scheduled - Dear Partners,

We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.

There is no expected impact or downtime during this window, and all operations are expected to work as normal.

Please note there will be no requirement for you to alter your integrations before, during or after this change.
Aug 5, 13:49 UTC

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

Profile 2& 3 Failing Orders
Resolved - This incident has been resolved.
Aug 8, 11:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results. We are seeing successful orders.
Aug 8, 09:17 UTC
Investigating - We have identified that our profile 2 &3 orders are failing. We are currently investigating this issue.
Aug 8, 07:56 UTC

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

eSIM Go Maintenance
Completed - The scheduled maintenance has been completed.
Aug 5, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 10:00 UTC
Scheduled - Dear Partners,

We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.

There is no expected impact or downtime during this window, and all operations are expected to work as normal.

Please note there will be no requirement for you to alter your integrations before, during or after this change.
Jul 29, 15:15 UTC

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

Profile 1 & 5 - Tunisia Connectivity Issues
Resolved - Tunisia bundles are now routed back to Profile 5.

This incident is resolved.

If you issued replacement eSIMs via Profile 3, and require the original Profile 5 eSIMs to be revoked and refunded, please compile a list of these and submit them to our Support Team.

We apologise for this disruption.
Aug 2, 11:14 UTC
Update - After an extended period of monitoring, we are satisfied that Profile 1 & 5 connectivity is fully restored in Tunisia.

We will be routing Tunisia bundles back to Profile 5 at 11:00 UTC today.

Replacement eSIMs issued via Profile 3 will continue to work.
Aug 2, 10:41 UTC
Monitoring - Our provider has confirmed that the Orange Tunisia network experienced an outage, which has now been resolved.

We see data traffic increasing on previously affected Profile 1 & 5 eSIMs.
Users with Profile 1 & 5 eSIMs should experience restored connectivity.
Replacement eSIMs issued via Profile 3 will continue to work.

We will leave Tunisia bundles routed via Profile 3 while we continue to monitor Profiles 1 & 5.

We apologise for this disruption.
Aug 1, 21:37 UTC
Identified - The issue appears to be connected to the Orange Tunisia network.

If issuing a replacement SIM via Profile 3, please advise users to select the Ooredoo network.
Aug 1, 19:35 UTC
Update - Our Provider is still investigating the issue.

We are temporarily rerouting FIXED-sized Tunisia bundles via Profile 3. Unlimited or Regional bundles will not be rerouted.
There are no changes to bundle names or pricing.

Please issue new FIXED bundles to affected users.
Aug 1, 19:07 UTC
Investigating - We are working with our Profile 1 & 5 Provider to investigate connectivity in Tunisia.
Aug 1, 16:28 UTC

Aug 1, 2026

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

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