New Zealand Connectivity - Profile 1 (89444...)
Monitoring - We are seeing traffic starting to improve once more in New Zealand.
Please ask end users to retry their connections. Any continued issues should be reported to our Support Team.

We will continue monitoring performance.
Jun 05, 2026 - 12:29 UTC
Update - Investigations are still ongoing between our provider and the local network team.
We apologise for the ongoing nature of this incident.
Jun 05, 2026 - 07:28 UTC
Update - The issue has been escalated with our Profile 1 Provider, and they are investigating with high priority.
Jun 03, 2026 - 07:20 UTC
Investigating - We are currently investigating reports of connection issues in New Zealand.
Jun 03, 2026 - 04:59 UTC
Uptime over the past 90 days. View historical uptime.
Travel Management Portal Operational
90 days ago
100.0 % uptime
Today
Travel API Operational
90 days ago
99.98 % uptime
Today
UK Domestic Management Portal Operational
90 days ago
100.0 % uptime
Today
UK Domestic API Operational
90 days ago
100.0 % uptime
Today
eSIM Go Website Operational
90 days ago
100.0 % uptime
Today
eSIM Connectivity Operational
90 days ago
99.89 % uptime
Today
eSIM Installations Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 6, 2026

No incidents reported today.

Jun 5, 2026

Unresolved incident: New Zealand Connectivity - Profile 1 (89444...).

Jun 4, 2026
CDR Processing Delays - Profile 1, 5 & 6
Resolved - Dear Partners,

Following successful implementation of a fix from our upstream provider, we believe this incident is now resolved. Thank you for your patience and understanding whilst we investigated this. In the unlikely event you are still encountering any CDR-related issues, please do not hesitate to reach out to our support team.
Jun 4, 12:19 UTC
Identified - We are currently experiencing delays in processing CDRs for both Profile 1 and 6. We have already identified the fix and are now working with our upstream provider to get it implemented as soon as possible.

This will have no effect on any active eSIMs or the entitlements on any bundles. No data has been lost and will all be restored once this issue has been resolved.

If you have any questions or concerns, please contact your account manager or our support team. Thank you for your patience whilst we handle this matter.
Jun 4, 10:51 UTC
Jun 3, 2026
eSIM Go Maintenance
Completed - The scheduled maintenance has been completed.
Jun 3, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 10:00 UTC
Scheduled - Dear Partners,

We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.

There is no expected impact or downtime during this window, and all operations are expected to work as normal.

Please note there will be no requirement for you to alter your integrations before, during or after this change.
May 27, 15:02 UTC
Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026
Profile 4 (89431) Service outage
Resolved - As of 06:30 UTC, our Profile 4 provider has confirmed a full resolution on this matter. After a period of monitoring, we are observing regular and expected levels of usage once again on this Profile.
If you encounter any further issues, please do not hesitate to reach out to our support team.
May 28, 08:44 UTC
Update - Our provider for Profile 4 (ICCIDs beginning 89431) has informed us that the issue has been identified and partially resolved. Data use has started to resume and the full resolution is expected to be deployed by 06:30 UTC. After this, we will continue to monitor the situation and provide any further updates
May 28, 02:17 UTC
Identified - Dear partners,
Our Profile 4 Provider has informed us of an issue causing a sudden loss of service across their Profile. We have been assured that this is being investigated with the highest priority and we are awaiting further updates that we will pass on as soon as they are received.
We apologise for any inconvenience caused during this time.
May 28, 01:13 UTC
May 27, 2026
eSIM Go Maintenance
Completed - The scheduled maintenance has been completed.
May 27, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 10:00 UTC
Scheduled - Dear Partners,

We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.

There is no expected impact or downtime during this window, and all operations are expected to work as normal.

Please note there will be no requirement for you to alter your integrations before, during or after this change.
May 20, 13:40 UTC
May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

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