Update - Our network partner has sent us the CDRs that were missing for usage on Profiles 2 and 3 between 11:00 and 22:05 UTC on 4 November. We’re processing them now.
Once processing is done, we’ll push the missed CDRs to you via SFTP and bill the usage from that window at the same time. If your account had usage on these profiles during that window, your account manager will contact you with the details before this happens. You don’t need to do anything in the meantime.
Nov 11, 2026 - 13:43 UTC
Once processing is done, we’ll push the missed CDRs to you via SFTP and bill the usage from that window at the same time. If your account had usage on these profiles during that window, your account manager will contact you with the details before this happens. You don’t need to do anything in the meantime.
Nov 11, 2026 - 13:43 UTC
Monitoring - Status: Nearly there
CDRs for Profiles 2 and 3 have been coming through again since 22:05 UTC. New usage is being recorded normally.
CDRs for usage between 11:00 and 22:05 UTC are still missing. We’re waiting for our network partner to backfill them, and we’ll process them as soon as they arrive.
There’s still nothing you need to do. If you reconcile usage or bill your own customers from these CDRs, figures for Profiles 2 and 3 will stay incomplete for that window until the backfill lands.
Nov 04, 2026 - 22:17 UTC
CDRs for Profiles 2 and 3 have been coming through again since 22:05 UTC. New usage is being recorded normally.
CDRs for usage between 11:00 and 22:05 UTC are still missing. We’re waiting for our network partner to backfill them, and we’ll process them as soon as they arrive.
There’s still nothing you need to do. If you reconcile usage or bill your own customers from these CDRs, figures for Profiles 2 and 3 will stay incomplete for that window until the backfill lands.
Nov 04, 2026 - 22:17 UTC
Investigating - Status: On it
CDRs for Profiles 2 and 3 have been delayed since 11:00 UTC today. That means billing for usage on these profiles will run late, and CDRs you receive via SFTP will arrive late too. Service itself is unaffected: data, activations and top-ups are working normally on both profiles.
What we know
The delay is upstream, with our network partner. CDRs for all other profiles are arriving on time.
What to do
Nothing at your end. Keep selling and activating on Profiles 2 and 3 as normal. If you reconcile usage or bill your own customers from these CDRs, expect figures for Profiles 2 and 3 to be incomplete from 11:00 UTC until the backlog clears.
What comes next
Once our network partner has fixed the issue, we’ll process the delayed records and confirm here when they’ve come through. We’re still confirming that every delayed record will be recovered, and we’ll cover that in the next update.
Nov 04, 2026 - 21:24 UTC
CDRs for Profiles 2 and 3 have been delayed since 11:00 UTC today. That means billing for usage on these profiles will run late, and CDRs you receive via SFTP will arrive late too. Service itself is unaffected: data, activations and top-ups are working normally on both profiles.
What we know
The delay is upstream, with our network partner. CDRs for all other profiles are arriving on time.
What to do
Nothing at your end. Keep selling and activating on Profiles 2 and 3 as normal. If you reconcile usage or bill your own customers from these CDRs, expect figures for Profiles 2 and 3 to be incomplete from 11:00 UTC until the backlog clears.
What comes next
Once our network partner has fixed the issue, we’ll process the delayed records and confirm here when they’ve come through. We’re still confirming that every delayed record will be recovered, and we’ll cover that in the next update.
Nov 04, 2026 - 21:24 UTC
Travel Management Portal
Operational
Travel API
Operational
UK Domestic Management Portal
Operational
UK Domestic API
Operational
eSIM Go Website
Operational
eSIM Connectivity
Operational
eSIM Installations
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Profile 6 (89441) provisioning maintenance Nov 15, 2026 22:00 - Nov 16, 2026 08:00 UTC
Our network partner for Profile 6 (89441) is doing some planned maintenance on their provisioning stack between 22:00 UTC on 15 November and 07:59 UTC on 16 November. This will impact orders and eSIM/SIM activations.
What we know.
All provisioning activity for Profile 6 will be paused for a period during that window, and any new eSIM/SIM orders and activations will be delayed until the service restarts.
What to do
There is nothing you need to do, any orders placed while the service is paused will be queued and processed when service resumes. You don’t need to place these orders again but you may want to let your customers know there might be a delay.
Posted on Nov 11, 2026 - 15:02 UTC
What we know.
All provisioning activity for Profile 6 will be paused for a period during that window, and any new eSIM/SIM orders and activations will be delayed until the service restarts.
What to do
There is nothing you need to do, any orders placed while the service is paused will be queued and processed when service resumes. You don’t need to place these orders again but you may want to let your customers know there might be a delay.
Posted on Nov 11, 2026 - 15:02 UTC
Planned maintenance: Profiles 2 & 3 (89320), 16 November, 08:00 to 15:00 UTC Nov 16, 2026 08:00-15:00 UTC
Our network partner is upgrading its infrastructure in one of their nodes on 16 November between 08:00 and 15:00 UTC.
What's affected
During the window, end users on Profiles 2&3 may lose their data connection for up to a minute at a time.
What to do
Nothing is needed at your end. Connections should come back on their own. If an end user's data hasn't returned after a few minutes, turning flight mode off and on again will force the device to reconnect. It's worth letting your support team know about the window so they can recognise short drops as maintenance.
Posted on Oct 29, 2026 - 12:57 UTC
What's affected
During the window, end users on Profiles 2&3 may lose their data connection for up to a minute at a time.
What to do
Nothing is needed at your end. Connections should come back on their own. If an end user's data hasn't returned after a few minutes, turning flight mode off and on again will force the device to reconnect. It's worth letting your support team know about the window so they can recognise short drops as maintenance.
Posted on Oct 29, 2026 - 12:57 UTC
Planned maintenance: Profiles 2 & 3 (89320) Nov 17, 2026 05:30-06:00 UTC
Status: On it
Our Profiles 2 & 3 connectivity supplier is doing maintenance on Tuesday 17 November, between 05:30 and 06:00 UTC and a period of downtime is expected.
What's affected
During the window, on Profiles 2 and 3:
• API calls to all endpoints may fail or timeout
• Usage data and callbacks will be delayed.
End users who are already connected aren't expected to lose data connectivity. All other profiles are unaffected.
What to do
If your integration retries failed requests automatically, there's nothing to do. Requests will go through once the window closes. If you run scheduled batches or bulk provisioning on Profiles 2 and 3, move them outside 05:30 to 06:00 UTC. No changes are needed to devices or installed profiles.
What comes next
We'll confirm here once the work is done. If you see anything unusual afterwards, contact support.
Posted on Nov 09, 2026 - 12:18 UTC
Our Profiles 2 & 3 connectivity supplier is doing maintenance on Tuesday 17 November, between 05:30 and 06:00 UTC and a period of downtime is expected.
What's affected
During the window, on Profiles 2 and 3:
• API calls to all endpoints may fail or timeout
• Usage data and callbacks will be delayed.
End users who are already connected aren't expected to lose data connectivity. All other profiles are unaffected.
What to do
If your integration retries failed requests automatically, there's nothing to do. Requests will go through once the window closes. If you run scheduled batches or bulk provisioning on Profiles 2 and 3, move them outside 05:30 to 06:00 UTC. No changes are needed to devices or installed profiles.
What comes next
We'll confirm here once the work is done. If you see anything unusual afterwards, contact support.
Posted on Nov 09, 2026 - 12:18 UTC
eSIM Go Maintenance Nov 17, 2026 11:00-13:00 UTC
Hello,
We're making some performance improvements to the eSIM Go platform.
We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.
If that changes, we'll tell you here.
Posted on Nov 10, 2026 - 16:20 UTC
We're making some performance improvements to the eSIM Go platform.
We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.
If that changes, we'll tell you here.
Posted on Nov 10, 2026 - 16:20 UTC
Planned maintenance: data connectivity, Profiles 2 & 3 (89320) Nov 18, 2026 08:00-15:00 UTC
Status: On it
Our connectivity supplier has planned maintenance on 18 November between 08:00 and 15:00 UTC
What's affected
During the window, end users on Profiles 2&3 may lose their data connection for up to a minute at a time.
What to do
Nothing is needed at your end. Connections should come back on their own. If an end user's data hasn't returned after a few minutes, turning flight mode on and off again will force the device to reconnect. It's worth letting your support team know about the window so they can recognise short drops as maintenance.
What comes next
We'll confirm here when the work is done.
Posted on Nov 12, 2026 - 10:28 UTC
Our connectivity supplier has planned maintenance on 18 November between 08:00 and 15:00 UTC
What's affected
During the window, end users on Profiles 2&3 may lose their data connection for up to a minute at a time.
What to do
Nothing is needed at your end. Connections should come back on their own. If an end user's data hasn't returned after a few minutes, turning flight mode on and off again will force the device to reconnect. It's worth letting your support team know about the window so they can recognise short drops as maintenance.
What comes next
We'll confirm here when the work is done.
Posted on Nov 12, 2026 - 10:28 UTC
eSIM Go Maintenance Nov 19, 2026 11:00-13:00 UTC
Hello,
We're making some performance improvements to the eSIM Go platform.
We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.
If that changes, we'll tell you here.
Posted on Nov 12, 2026 - 16:25 UTC
We're making some performance improvements to the eSIM Go platform.
We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.
If that changes, we'll tell you here.
Posted on Nov 12, 2026 - 16:25 UTC