Monitoring - We’re still seeing lower than normal usage on Russian eSIMs following the mandated 24-hour block. We are working closely with our providers to monitor the situation and gain clarity, however, as this restriction has been implemented by the Russian government, we face limitations in the information available regarding the new regulations.
We will share any verified information or changes as we receive them. For specific concerns, please reach out to the eSIM Go Support team or your Customer Success Manager.
Oct 22, 2025 - 11:19 UTC
We will share any verified information or changes as we receive them. For specific concerns, please reach out to the eSIM Go Support team or your Customer Success Manager.
Oct 22, 2025 - 11:19 UTC
Update - We’re starting to see some usage as some Russian eSIMs come back online after the initial 24 hour block on roaming SIMs, implemented by the Russian Government. However, this does not appear to be fully operational in all cases still.
We are working with upstream providers to investigate the issues being experienced with local MNOs and new regulations.
We will continue to monitor the situation and provide further updates as they become available. If you have any questions or need any help relating to this issue, please reach out to the eSIM Go Support or Customer Success teams in the usual ways.
Oct 15, 2025 - 09:45 UTC
We are working with upstream providers to investigate the issues being experienced with local MNOs and new regulations.
We will continue to monitor the situation and provide further updates as they become available. If you have any questions or need any help relating to this issue, please reach out to the eSIM Go Support or Customer Success teams in the usual ways.
Oct 15, 2025 - 09:45 UTC
Update - Our provider for Russia has notified us that, due to local regulatory requirements, starting October 6 2025:
“A 24-hour block is applied to data service when an eSIM first connects to a Russian MNO. After those initial 24 hours, all services resume and will remain active as long as the device continues to be used. If the device becomes idle, the block is reapplied and a new 24-hour timer starts from the next activation. In practice, this means only the very first 24 hours are affected and no further interruptions occur as long as the connection remains active.”
However, results of internal testing show eSIMs are not reactivating following the 24 hour block so we are investigating further alongside our provider to get clarity from networks and regulators.
In the meantime, please reach out to the eSIM Go Support or Customer Success teams via the usual channels if you have any questions.
Oct 09, 2025 - 15:51 UTC
“A 24-hour block is applied to data service when an eSIM first connects to a Russian MNO. After those initial 24 hours, all services resume and will remain active as long as the device continues to be used. If the device becomes idle, the block is reapplied and a new 24-hour timer starts from the next activation. In practice, this means only the very first 24 hours are affected and no further interruptions occur as long as the connection remains active.”
However, results of internal testing show eSIMs are not reactivating following the 24 hour block so we are investigating further alongside our provider to get clarity from networks and regulators.
In the meantime, please reach out to the eSIM Go Support or Customer Success teams via the usual channels if you have any questions.
Oct 09, 2025 - 15:51 UTC
Update - Our supplier has confirmed that all Russia eSIMs are impacted by the block on inbound roaming in Russia that started on October 5 2025.
We are working with our provider to gather further information on how long this is expected to last and longer term impacts and will share this as this becomes available.
Oct 07, 2025 - 16:00 UTC
We are working with our provider to gather further information on how long this is expected to last and longer term impacts and will share this as this becomes available.
Oct 07, 2025 - 16:00 UTC
Identified - We have been made aware of widespread disruption impacting all Russian networks. At present, reports suggest that all roaming networks in Russia are offline. We are working with our connectivity providers to gather more information and will share this with you as it becomes available.
Oct 06, 2025 - 15:18 UTC
Oct 06, 2025 - 15:18 UTC
Travel Management Portal
Operational
Travel API
Operational
UK Domestic Management Portal
Operational
UK Domestic API
Operational
eSIM Go Website
Operational
eSIM Connectivity
Operational
eSIM Installations
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Upstream Maintenance - Profile 2 & 3 (89320) Jan 13, 2026 07:00-11:00 UTC
Dear Partners,
As part of our upstream providers' commitment to high-quality service, they are performing upgrades on some of their service nodes. Whilst there is no impact expected, there may be a temporary loss of some data sessions in rare instances. However, any eSIM that disconnects will restore itself autonomously and promptly. This will only affect eSIMs with ICCIDs beginning 89320.
If you encounter any unexpected issues during this window, please do not hesitate to get in contact with our support team.
Thank you for your understanding.
(Day 1/3)
Posted on Jan 07, 2026 - 11:51 UTC
As part of our upstream providers' commitment to high-quality service, they are performing upgrades on some of their service nodes. Whilst there is no impact expected, there may be a temporary loss of some data sessions in rare instances. However, any eSIM that disconnects will restore itself autonomously and promptly. This will only affect eSIMs with ICCIDs beginning 89320.
If you encounter any unexpected issues during this window, please do not hesitate to get in contact with our support team.
Thank you for your understanding.
(Day 1/3)
Posted on Jan 07, 2026 - 11:51 UTC
Upstream Maintenance - Profile 2 & 3 (89320) Jan 14, 2026 07:00-11:00 UTC
Dear Partners,
As part of our upstream providers' commitment to high-quality service, they are performing upgrades on some of their service nodes. Whilst there is no impact expected, there may be a temporary loss of some data sessions in rare instances. However, any eSIM that disconnects will restore itself autonomously and promptly. This will only affect eSIMs with ICCIDs beginning 89320.
If you encounter any unexpected issues during this window, please do not hesitate to get in contact with our support team.
Thank you for your understanding.
(Day 2/3)
Posted on Jan 07, 2026 - 11:41 UTC
As part of our upstream providers' commitment to high-quality service, they are performing upgrades on some of their service nodes. Whilst there is no impact expected, there may be a temporary loss of some data sessions in rare instances. However, any eSIM that disconnects will restore itself autonomously and promptly. This will only affect eSIMs with ICCIDs beginning 89320.
If you encounter any unexpected issues during this window, please do not hesitate to get in contact with our support team.
Thank you for your understanding.
(Day 2/3)
Posted on Jan 07, 2026 - 11:41 UTC
eSIM Go Maintenance Jan 14, 2026 12:00-14:00 UTC
Dear Partners,
We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.
There is no expected impact or downtime during this window, and all operations are expected to work as normal.
Please note there will be no requirement for you to alter your integrations before, during or after this change.
Posted on Jan 07, 2026 - 15:52 UTC
We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.
There is no expected impact or downtime during this window, and all operations are expected to work as normal.
Please note there will be no requirement for you to alter your integrations before, during or after this change.
Posted on Jan 07, 2026 - 15:52 UTC
Upstream Maintenance - Profile 2 & 3 (89320) Jan 15, 2026 07:00-11:00 UTC
Dear Partners,
As part of our upstream providers' commitment to high-quality service, they are performing upgrades on some of their service nodes. Whilst there is no impact expected, there may be a temporary loss of some data sessions in rare instances. However, any eSIM that disconnects will restore itself autonomously and promptly. This will only affect eSIMs with ICCIDs beginning 89320.
If you encounter any unexpected issues during this window, please do not hesitate to get in contact with our support team.
Thank you for your understanding.
(Day 3/3)
Posted on Jan 07, 2026 - 11:43 UTC
As part of our upstream providers' commitment to high-quality service, they are performing upgrades on some of their service nodes. Whilst there is no impact expected, there may be a temporary loss of some data sessions in rare instances. However, any eSIM that disconnects will restore itself autonomously and promptly. This will only affect eSIMs with ICCIDs beginning 89320.
If you encounter any unexpected issues during this window, please do not hesitate to get in contact with our support team.
Thank you for your understanding.
(Day 3/3)
Posted on Jan 07, 2026 - 11:43 UTC