Investigating - Status: On it
Some partners are experiencing card payment failures when topping up their balance via the portal. Visa and Mastercard transactions are primarily affected. We're working with our payment provider on the cause.
Not all payments are failing, but we're seeing an elevated rate of refusals. If a top-up attempt fails, please try an alternative payment method, if you're unable to top up and need to stay operational, contact billing@esim-go.com to arrange a bank transfer invoice. We also recommend enabling low-balance alerts in the portal if you haven't already.
Sep 17, 2026 - 16:01 UTC
Some partners are experiencing card payment failures when topping up their balance via the portal. Visa and Mastercard transactions are primarily affected. We're working with our payment provider on the cause.
Not all payments are failing, but we're seeing an elevated rate of refusals. If a top-up attempt fails, please try an alternative payment method, if you're unable to top up and need to stay operational, contact billing@esim-go.com to arrange a bank transfer invoice. We also recommend enabling low-balance alerts in the portal if you haven't already.
Sep 17, 2026 - 16:01 UTC
Travel Management Portal
Operational
Travel API
Operational
UK Domestic Management Portal
Operational
UK Domestic API
Operational
eSIM Go Website
Operational
eSIM Connectivity
Operational
eSIM Installations
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned maintenance: Profiles 2 & 3 (89320) | Infrastructure maintenance Oct 5, 2026 05:00-07:00 UTC
Our network partner is doing some maintenance on the infrastructure on Profiles 2 and 3 (89320) from 05:00 to 07:00 UTC on 5 October.
Data sessions for some devices will be re-established via another UPF during the window, which may cause brief interruptions of up to one minute. Sessions re-establish automatically and no action is needed at your end.
No further updates are planned for this window.
Posted on Sep 24, 2026 - 08:38 UTC
Data sessions for some devices will be re-established via another UPF during the window, which may cause brief interruptions of up to one minute. Sessions re-establish automatically and no action is needed at your end.
No further updates are planned for this window.
Posted on Sep 24, 2026 - 08:38 UTC
eSIM Go Maintenance Oct 6, 2026 10:00-12:00 UTC
Hello,
We're making some performance improvements to the eSIM Go platform.
We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.
If that changes, we'll tell you here.
Posted on Sep 29, 2026 - 14:15 UTC
We're making some performance improvements to the eSIM Go platform.
We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.
If that changes, we'll tell you here.
Posted on Sep 29, 2026 - 14:15 UTC
eSIM Go Maintenance Oct 8, 2026 10:00-12:00 UTC
Hello,
We're making some performance improvements to the eSIM Go platform.
We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.
If that changes, we'll tell you here.
Posted on Oct 01, 2026 - 15:32 UTC
We're making some performance improvements to the eSIM Go platform.
We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.
If that changes, we'll tell you here.
Posted on Oct 01, 2026 - 15:32 UTC
eSIM Go Maintenance Oct 8, 2026 10:00-12:00 UTC
Hello,
We're making some performance improvements to the eSIM Go platform.
We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.
If that changes, we'll tell you here.
Posted on Oct 01, 2026 - 15:32 UTC
We're making some performance improvements to the eSIM Go platform.
We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.
If that changes, we'll tell you here.
Posted on Oct 01, 2026 - 15:32 UTC