Monitoring - Data on Profile 5 in Saudi Arabia looks to be working normally again. Traffic is increasing close to normal levels. We’re keeping it under watch before we call it fixed.
What to do
If any of your end users are still seeing patchy or no data, please reach out to our Support Team so we can check their connection.
What comes next
We’ll confirm here when we are confident it’s fixed
Oct 09, 2026 - 08:06 UTC
What to do
If any of your end users are still seeing patchy or no data, please reach out to our Support Team so we can check their connection.
What comes next
We’ll confirm here when we are confident it’s fixed
Oct 09, 2026 - 08:06 UTC
Update - No change yet.
Engineers are still on it with our network partner, and we don’t have a fix time. End users on Profile 5 in Saudi Arabia are still seeing patchy or no data.
What comes next
We don’t have a fix time yet. We’ll update once we have more information.
Oct 09, 2026 - 03:12 UTC
Engineers are still on it with our network partner, and we don’t have a fix time. End users on Profile 5 in Saudi Arabia are still seeing patchy or no data.
What comes next
We don’t have a fix time yet. We’ll update once we have more information.
Oct 09, 2026 - 03:12 UTC
Investigating - In the last hour, we have seen an increase in issues relating to Profile 5 connectivity in Saudi Arabia.
What we know
Profile 5 connectivity is affected in Saudi Arabia. We don’t know the cause yet. We’re working on it with our network partner.
What to do
There is currently no workaround available for this issue. We are working on it.
What comes next
We don’t have a fix time yet. We’ll update once we have more information.
Oct 09, 2026 - 00:37 UTC
What we know
Profile 5 connectivity is affected in Saudi Arabia. We don’t know the cause yet. We’re working on it with our network partner.
What to do
There is currently no workaround available for this issue. We are working on it.
What comes next
We don’t have a fix time yet. We’ll update once we have more information.
Oct 09, 2026 - 00:37 UTC
Investigating - Status: On it
Some partners are experiencing card payment failures when topping up their balance via the portal. Visa and Mastercard transactions are primarily affected. We're working with our payment provider on the cause.
Not all payments are failing, but we're seeing an elevated rate of refusals. If a top-up attempt fails, please try an alternative payment method, if you're unable to top up and need to stay operational, contact billing@esim-go.com to arrange a bank transfer invoice. We also recommend enabling low-balance alerts in the portal if you haven't already.
Sep 17, 2026 - 16:01 UTC
Some partners are experiencing card payment failures when topping up their balance via the portal. Visa and Mastercard transactions are primarily affected. We're working with our payment provider on the cause.
Not all payments are failing, but we're seeing an elevated rate of refusals. If a top-up attempt fails, please try an alternative payment method, if you're unable to top up and need to stay operational, contact billing@esim-go.com to arrange a bank transfer invoice. We also recommend enabling low-balance alerts in the portal if you haven't already.
Sep 17, 2026 - 16:01 UTC
Travel Management Portal
Operational
Travel API
Operational
UK Domestic Management Portal
Operational
UK Domestic API
Operational
eSIM Go Website
Operational
eSIM Connectivity
Operational
eSIM Installations
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
eSIM Go Maintenance Oct 13, 2026 10:00-12:00 UTC
Hello,
We're making some performance improvements to the eSIM Go platform.
We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.
If that changes, we'll tell you here.
Posted on Oct 06, 2026 - 15:26 UTC
We're making some performance improvements to the eSIM Go platform.
We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.
If that changes, we'll tell you here.
Posted on Oct 06, 2026 - 15:26 UTC
eSIM Go Maintenance Oct 15, 2026 10:00-12:00 UTC
Hello,
We're making some performance improvements to the eSIM Go platform.
We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.
If that changes, we'll tell you here.
Posted on Oct 08, 2026 - 15:30 UTC
We're making some performance improvements to the eSIM Go platform.
We're not expecting any downtime, everything should run as normal throughout. There's nothing for you to do, and nothing in your integration needs to change before, during or after.
If that changes, we'll tell you here.
Posted on Oct 08, 2026 - 15:30 UTC