All Systems Operational
Uptime over the past 90 days. View historical uptime.
Management Portal Operational
90 days ago
99.89 % uptime
Today
API Operational
90 days ago
99.95 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Support Channel Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
99.99 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 26, 2025

No incidents reported today.

Jan 25, 2025

No incidents reported.

Jan 24, 2025

No incidents reported.

Jan 23, 2025
Reports of data stopping on bundles routed to one upstream provider
Resolved - Dear Partners,

In line with our upstream provider’s feedback that data is restored we continue to see recent sessions on examples shared with us and will now close this incident.

We apologise and thank you for your patience whilst we’ve worked with our upstream provider during this period of disruption.
Jan 23, 19:35 UTC
Monitoring - Our upstream provider has deployed a fix in the last few minutes and are now reporting that data sessions are restored once again in all countries.

We will continue to monitor this with our upstream provider.
Jan 23, 18:24 UTC
Update - We are continuing to work on a fix for this issue.
Jan 23, 18:15 UTC
Identified - We've escalated reports of data stopping on bundles beginning 89431... to the relevant upstream provider who are already looking into this with the highest priority.
Jan 23, 17:41 UTC
eSIMGo Maintenance
Completed - The scheduled maintenance has been completed.
Jan 23, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 12:00 UTC
Scheduled - Dear Partners,

We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.

There is no expected impact or downtime during this window, and all operations are expected to work as normal.

Please note there will be no requirement for you to alter your integrations before, during or after this change.
Jan 13, 16:22 UTC
Jan 22, 2025
Degraded performance for one upstream provider
Resolved - Dear Partners,

After an extended period of monitoring we are seeing successful orders once more and normal API activity.

We apologise once more for the disruption caused.
Jan 22, 13:34 UTC
Monitoring - Our upstream provider are reporting that service has been restored and we see successful orders once more.

In the meantime we ask that any orders are made in compliance with our rate limit.

We apologise for the disruption and we will continue to monitor this situation.
Jan 22, 12:50 UTC
Investigating - We’re looking into reports of errors with the relevant upstream provider as a priority.

Examples of orders that may fail at the moment are bundles for:

- United States of America
- Canada
- United Arab Emirates
- Turkey
Jan 22, 12:25 UTC
Jan 21, 2025
Upstream Maintenance
Completed - The scheduled maintenance has been completed.
Jan 21, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 03:00 UTC
Scheduled - One of our upstream providers in performing maintenance. There may be a slight increase in API latency during this time.
If you notice any impact, please manage any retries with incremental delays up to 30 seconds.
Jan 16, 14:15 UTC
Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025
Management Portal Log In Issues
Resolved - With no further reports of users not being able to sign in to the Management Portal we are closing this incident.

Thank you for your patience and we apologise for any disruption this caused.
Jan 12, 12:46 UTC
Monitoring - We believe that all users should now be able to sign in to the Management Portal once more.

If you are unable to sign in please trying clearing your cache first and if you still aren't able to sign in please raise a ticket into Support.

We do believe this is now fixed but we will be monitoring in the meantime.
Jan 12, 11:53 UTC
Identified - Our team have identified the root cause and are working on this. Users will still not be able to sign in to the Portal in the meantime.

We're sorry for the inconvenience.
Jan 12, 11:03 UTC
Investigating - We have identified a problem with users trying to sign in to the eSIMGo management Portal. Trying to sign in will show the message 'Login failed. Please try again.' Our internal teams are aware and are looking into it.

API services are operational as normal and data services are not impacted.
Jan 12, 08:35 UTC
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