All Systems Operational
Uptime over the past 90 days. View historical uptime.
Management Portal Operational
90 days ago
99.98 % uptime
Today
API Operational
90 days ago
99.98 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Support Channel Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
99.95 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Temporary Switch of SMDP+ Provider Sep 15, 2024 20:00 - Sep 16, 2024 01:00 UTC
Dear Partners,

One of our SMDP+ providers is completing maintenance on this date.

Any eSIMs already provisioned by this SMDP+ provider will experience a period of 30 minutes where they cannot be installed.

To reduce the impact on your customers, we will be moving to one of our alternative SMDP+ providers ahead of this window. This will ensure that any recently purchased eSIMs should install without issue.

There will be no impact on the connectivity of eSIMs that are already installed.
Posted on Sep 06, 2024 - 13:28 UTC
eSIMGo Maintenance Sep 17, 2024 11:00-13:00 UTC
Dear Partners,

We will be introducing enhancements and performance improvements to the eSIM Go reseller API and Portal.

There is no expected impact or downtime during this window, and all operations are expected to work as normal.

Please note there will be no requirement for you to alter your integrations before, during or after this change.
Posted on Sep 11, 2024 - 08:38 UTC
Past Incidents
Sep 12, 2024

No incidents reported today.

Sep 11, 2024
Partial API outage
Resolved - After a period of monitoring, we believe this issue to be resolved.
We apologise for the disruption that has been experienced.
Sep 11, 20:33 UTC
Monitoring - Upstream have reported that an issue has been identified and resolved.
We will continue to monitor all traffic.
Sep 11, 19:32 UTC
Investigating - One of our upstream providers is currently investigating issues with connections into their platform.
We have expressed to them the urgency of this issue.

We will provide further updates as soon as possible.
Sep 11, 19:14 UTC
Sep 10, 2024

No incidents reported.

Sep 9, 2024
Connectivity Issues
Resolved - After a period of monitoring with our upstream provider we are now seeing successful data sessions once more.

We thank you for your patience and we're sorry for the inconvenience this caused.
Sep 9, 07:32 UTC
Monitoring - We believe the root cause has now been fixed and connectivity should have now returned to normal.

We'll continue to monitor this with our upstream provider.
Sep 9, 06:51 UTC
Identified - We've escalated this as a priority with the relevant upstream provider.
Sep 9, 06:33 UTC
Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024
Partial Order Failures
Resolved - Following a period of monitoring, all operations have returned to normal. We apologise for the inconvenience this incident may have caused and we thank you for your patience.

If you have any outstanding issues please do not hesitate to contact our support team.
Sep 5, 12:55 UTC
Monitoring - We have now deployed a temporary fix and orders should now resume as normal. We apologise for the inconvenience and will now commence a period of monitoring to ensure all behaviour has returned to normal.

If you have any outstanding issues, please contact our support team.
Sep 5, 11:01 UTC
Identified - We have identified the issue and are now actively working to deploy a fix. Thank you once more, for your continued patience.
Sep 5, 10:56 UTC
Investigating - We are currently investigating an issue that leads to some orders from one of our upstream providers failing when trying to be made via both the API and Portal. Thank you for your patience as we investigate this.

There is no impact on any connectivity or existing eSIMs.
Sep 5, 10:06 UTC
Sep 4, 2024
No action required
Completed - The scheduled maintenance has been completed.
Sep 4, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 11:00 UTC
Scheduled - Dear Partners,

We will be introducing enhancements to the API Order endpoint and other existing features.

There is no expected impact or downtime during this window and all operations are expected to work as normal.

Please note there will be no requirement for you to alter your integrations before, during or after this change.
Aug 28, 11:49 UTC
Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.

Aug 29, 2024

No incidents reported.

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