Get email notifications whenever eSIM Go creates, updates or resolves an incident.
Get text message notifications whenever eSIM Go creates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
Subscribe via Slack
By subscribing you acknowledge our Privacy Policy. In addition, you agree to the Atlassian Cloud Terms of Service and acknowledge Atlassian's Privacy Policy.
Get webhook notifications whenever eSIM Go creates an incident, updates an incident, resolves an incident or changes a component status.
Visit our support site.
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Management Portal
?
Operational
90 days ago
100.0
% uptime
Today
eSIMGo API
?
Operational
90 days ago
99.99
% uptime
Today
eSIMGo Website
?
Operational
90 days ago
100.0
% uptime
Today
eSIM Connectivity
Operational
90 days ago
100.0
% uptime
Today
eSIM Installations
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Jul 19, 2025
No incidents reported today.
Jul 18, 2025
Resolved -
Following re-routing the 5 destinations back to Profiles 2 and 3 (ICCID prefix 89320), a period of monitoring has shown all orders processing as expected and we will now close this incident.
Jul 18, 15:55 UTC
Jul 18, 15:55 UTC
Update -
Following a period of monitoring, orders on Profiles 2 and 3 (ICCID prefix 89320) are processing as expected.
As a result, we have rerouted Fixed bundles for the following destinations back to these profiles.
- Turkey
- Brazil
- Japan
- Kuwait
- Jordan
The following countries were due to be routed to the alternate provider on July 23 2025 so Fixed bundles will stay routed to Profile 1 (ICCID prefix 89444). Unlimited bundles will move as planned on July 23 2025. New rates for these countries will be effective from July 23 2025.
- South Africa
- Cape Verde
- Chile
- Mexico
Please note, all top ups on standard or resilience profiles will still work after destinations are re-routed.
Jul 18, 13:17 UTC
As a result, we have rerouted Fixed bundles for the following destinations back to these profiles.
- Turkey
- Brazil
- Japan
- Kuwait
- Jordan
The following countries were due to be routed to the alternate provider on July 23 2025 so Fixed bundles will stay routed to Profile 1 (ICCID prefix 89444). Unlimited bundles will move as planned on July 23 2025. New rates for these countries will be effective from July 23 2025.
- South Africa
- Cape Verde
- Chile
- Mexico
Please note, all top ups on standard or resilience profiles will still work after destinations are re-routed.
Jul 18, 13:17 UTC
Update -
Our upstream connectivity provider has implemented a fix to solve the issue with processing new orders.
After a period of monitoring, we have resumed orders for Profiles 2 and 3 (ICCID prefix 89320) for all Unlimited bundles and Fixed bundle destinations that were not re-routed to an alternate provider yesterday.
We will monitor new orders to these destinations and provided orders process as expected, will start to reroute other traffic back to Profiles 2 and 3 from 11:30 UTC.
Jul 18, 09:58 UTC
After a period of monitoring, we have resumed orders for Profiles 2 and 3 (ICCID prefix 89320) for all Unlimited bundles and Fixed bundle destinations that were not re-routed to an alternate provider yesterday.
We will monitor new orders to these destinations and provided orders process as expected, will start to reroute other traffic back to Profiles 2 and 3 from 11:30 UTC.
Jul 18, 09:58 UTC
Update -
We continue to monitor the situation upstream and are in constant communication with our provider.
Rerouting of the previously mentioned destinations is proving effective in the interim.
We will continue to provide updates as we receive them.
Thank you for your continued patience and support during this period of disruption.
Jul 18, 02:22 UTC
Rerouting of the previously mentioned destinations is proving effective in the interim.
We will continue to provide updates as we receive them.
Thank you for your continued patience and support during this period of disruption.
Jul 18, 02:22 UTC
Monitoring -
Due to the ongoing outage with one of our upstream network providers, we have rerouted the following countries’ fixed bundles from Profiles 2 and 3 (ICCID prefix 89320) to alternative resilient providers in order to resume service immediately:
Fixed bundles for:
Mexico
Turkey
Brazil
Japan
Kuwait
Jordan
South Africa
Cape Verde
Chile
These changes have been completed, and new orders for fixed bundles to these destinations are now available. There are no additional charges or rate changes.
Orders for other fixed and unlimited bundles from this network provider have been temporarily suspended to prevent charges to your account.
We are working with the network supplier to resolve the issues they are experiencing and will continue to monitor the situation throughout the night. We will open orders with this provider only once we are certain that the issue has been fixed.
Any failed bundle applications will be assessed and dealt with once the issue is resolved.
We apologize for the impact this has had on you and your customers and will continue to provide updates via our Status Page as soon as we have them.
As always, we appreciate your support and partnership.
Jul 17, 23:00 UTC
Fixed bundles for:
Mexico
Turkey
Brazil
Japan
Kuwait
Jordan
South Africa
Cape Verde
Chile
These changes have been completed, and new orders for fixed bundles to these destinations are now available. There are no additional charges or rate changes.
Orders for other fixed and unlimited bundles from this network provider have been temporarily suspended to prevent charges to your account.
We are working with the network supplier to resolve the issues they are experiencing and will continue to monitor the situation throughout the night. We will open orders with this provider only once we are certain that the issue has been fixed.
Any failed bundle applications will be assessed and dealt with once the issue is resolved.
We apologize for the impact this has had on you and your customers and will continue to provide updates via our Status Page as soon as we have them.
As always, we appreciate your support and partnership.
Jul 17, 23:00 UTC
Update -
Our upstream provider is still looking into this with urgency.
They are observing some improvement at the moment, but are still investigating the issue and the root cause.
We apologise for the continued disruption.
Jul 17, 17:37 UTC
They are observing some improvement at the moment, but are still investigating the issue and the root cause.
We apologise for the continued disruption.
Jul 17, 17:37 UTC
Investigating -
We're actively looking into reports of orders failing for one upstream provider and delays for calls to ICCIDs beginning 89320.
This will impact orders for the following bundles:
-Turkey
-India
-Caribbean destinations
Our upstream provider are looking into this with urgency.
Jul 17, 15:17 UTC
This will impact orders for the following bundles:
-Turkey
-India
-Caribbean destinations
Our upstream provider are looking into this with urgency.
Jul 17, 15:17 UTC
Jul 17, 2025
Jul 16, 2025
Completed -
The scheduled maintenance has been completed.
Jul 16, 13:00 UTC
Jul 16, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 11:00 UTC
Jul 16, 11:00 UTC
Scheduled -
Dear Partners,
We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.
There is no expected impact or downtime during this window, and all operations are expected to work as normal.
Please note there will be no requirement for you to alter your integrations before, during or after this change.
Jul 9, 15:09 UTC
We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.
There is no expected impact or downtime during this window, and all operations are expected to work as normal.
Please note there will be no requirement for you to alter your integrations before, during or after this change.
Jul 9, 15:09 UTC
Jul 15, 2025
No incidents reported.
Jul 14, 2025
No incidents reported.
Jul 13, 2025
No incidents reported.
Jul 12, 2025
No incidents reported.
Jul 11, 2025
Resolved -
The new connectivity provider is now fully onboarded with all countries that will be rerouted moved over to Profile 1 (ICCID prefix 89444).
This incident will now be closed and any further rate or routing changes will be communicated by email alongside updated rate sheets as normal.
Thank you for your patience and feedback throughout this process. If you have any further feedback or need support with anything else, please do not hesitate to reach out in the usual way.
Jul 11, 14:05 UTC
This incident will now be closed and any further rate or routing changes will be communicated by email alongside updated rate sheets as normal.
Thank you for your patience and feedback throughout this process. If you have any further feedback or need support with anything else, please do not hesitate to reach out in the usual way.
Jul 11, 14:05 UTC
Update -
Phase 3 of our new connectivity provider roll out is now complete with 60+ countries moved over with reduced pricing.
Phase 4 begins next week with some more rate changes along with a small number of new destinations being rerouted. An updated rate sheet outlining all changes will be sent this week so keep an eye out for this email.
Thank you for your support throughout this exciting launch. Please continue to share your feedback with our Customer Success and Support teams.
Jun 18, 15:50 UTC
Phase 4 begins next week with some more rate changes along with a small number of new destinations being rerouted. An updated rate sheet outlining all changes will be sent this week so keep an eye out for this email.
Thank you for your support throughout this exciting launch. Please continue to share your feedback with our Customer Success and Support teams.
Jun 18, 15:50 UTC
Update -
Phase 3 destinations have now been successfully moved to the new connectivity provider, taking the total number of destinations rerouted to 61.
Effective June 2 2025, we’re bringing you some exciting new rates across these destinations. You should have received an updated rate sheet by email today, please refer to this or login to the portal for the most up to date pricing and network information.
Thank you for your patience throughout the transition. Please continue to share your feedback with our Customer Success and Support teams.
May 30, 14:59 UTC
Effective June 2 2025, we’re bringing you some exciting new rates across these destinations. You should have received an updated rate sheet by email today, please refer to this or login to the portal for the most up to date pricing and network information.
Thank you for your patience throughout the transition. Please continue to share your feedback with our Customer Success and Support teams.
May 30, 14:59 UTC
Update -
Phase 2 of our move to the new connectivity provider has been a success, with 40 additional destinations now rerouted.
Phase 3 will go ahead today as planned and will include 13 destinations.
Phase 3 - May 27 2025
Bangladesh
Bolivia
Costa Rica
El Salvador
Guatemala
Honduras
Liechtenstein
Nicaragua
Pakistan
Panama
Paraguay
Tunisia
Vietnam
Please refer to your rate sheet for the most up to date network information and continue to share your feedback with our Customer Success and Support teams.
May 27, 12:16 UTC
Phase 3 will go ahead today as planned and will include 13 destinations.
Phase 3 - May 27 2025
Bangladesh
Bolivia
Costa Rica
El Salvador
Guatemala
Honduras
Liechtenstein
Nicaragua
Pakistan
Panama
Paraguay
Tunisia
Vietnam
Please refer to your rate sheet for the most up to date network information and continue to share your feedback with our Customer Success and Support teams.
May 27, 12:16 UTC
Update -
Following a release yesterday with further successful testing we are removing the previous advice to limit SMS notifications to GSM-7 characters. The full range of character sets, including emojis, can now be sent in SMS notifications.
Thank you to partners who continue to share feedback, if you have any questions or need help, please reach out to Support in the usual way.
May 21, 15:18 UTC
Thank you to partners who continue to share feedback, if you have any questions or need help, please reach out to Support in the usual way.
May 21, 15:18 UTC
Update -
We continue to see successful data traffic across all Phase 1 and now Phase 2 destinations.
Following investigations into the issue affecting extended character sets outside of GSM-7 in SMS messages, we expect the new connectivity provider to implement a fix for this on Monday May 19.
We also rolled out a hot fix yesterday for the issue affecting some bundle usage notifications and following a period of monitoring, we believe this is now resolved.
Thank you to those partners that have shared their feedback already, if you have any questions or need help, please reach out to Support in the usual way.
May 16, 14:29 UTC
Following investigations into the issue affecting extended character sets outside of GSM-7 in SMS messages, we expect the new connectivity provider to implement a fix for this on Monday May 19.
We also rolled out a hot fix yesterday for the issue affecting some bundle usage notifications and following a period of monitoring, we believe this is now resolved.
Thank you to those partners that have shared their feedback already, if you have any questions or need help, please reach out to Support in the usual way.
May 16, 14:29 UTC
Update -
Phase 2 of the move to our new connectivity provider will go ahead today. Here is a reminder of the next group of destinations that will be rerouted.
Phase 2 - May 15 2025
Aaland Islands
Australia
Austria
Bahrain
Belgium
Bulgaria
Canada
Canary Islands
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Guernsey
Hungary
Iceland
Ireland
Israel
Italy
Jersey
Latvia
Lithuania
Luxembourg
New Zealand
Norway
Oman
Poland
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
United Arab Emirates
United States of America
Vatican City
Please refer to your rate sheet for the most up to date network information and continue to share feedback with your Customer Success Manager.
If you have any questions or need help please reach out to Support in the usual way.
May 15, 10:15 UTC
Phase 2 - May 15 2025
Aaland Islands
Australia
Austria
Bahrain
Belgium
Bulgaria
Canada
Canary Islands
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Guernsey
Hungary
Iceland
Ireland
Israel
Italy
Jersey
Latvia
Lithuania
Luxembourg
New Zealand
Norway
Oman
Poland
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
United Arab Emirates
United States of America
Vatican City
Please refer to your rate sheet for the most up to date network information and continue to share feedback with your Customer Success Manager.
If you have any questions or need help please reach out to Support in the usual way.
May 15, 10:15 UTC
Update -
While we continue to see significant usage across the phase 1 countries we are actively investigating two new issues. As such we have taken the decision to delay phase 2 as we continue to monitor as outlined below:
-We have identified an issue that means extended character sets outside of GSM-7 (e.g. emojis and non-Latin characters) are not currently supported in SMS messages sent via the API and Portal. Messages that include characters which are not GSM-7 will fail.
-We are also actively investigating an issue affecting some bundle usage notifications
Our team is implementing fixes and we will provide updated timelines this week. In the meantime we advise partners to avoid using anything other than Latin (GSM-7) characters wherever possible.
Please continue to share feedback with your Customer Success Manager and if you have any questions or need help please reach out to Support in the usual way.
May 13, 16:10 UTC
-We have identified an issue that means extended character sets outside of GSM-7 (e.g. emojis and non-Latin characters) are not currently supported in SMS messages sent via the API and Portal. Messages that include characters which are not GSM-7 will fail.
-We are also actively investigating an issue affecting some bundle usage notifications
Our team is implementing fixes and we will provide updated timelines this week. In the meantime we advise partners to avoid using anything other than Latin (GSM-7) characters wherever possible.
Please continue to share feedback with your Customer Success Manager and if you have any questions or need help please reach out to Support in the usual way.
May 13, 16:10 UTC
Update -
Following the successful first phase of our move to the new connectivity provider, phase 2 will start on May 13 2025. Below is the next group of destinations that will be rerouted.
Phase 2 - May 13 2025
Aaland Islands
Australia
Austria
Bahrain
Belgium
Bulgaria
Canada
Canary Islands
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Guernsey
Hungary
Iceland
Ireland
Israel
Italy
Jersey
Latvia
Lithuania
Luxembourg
New Zealand
Norway
Oman
Poland
Romania
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
UAE
United States of America
Vatican City
Please refer to your rate sheet for the most up to date network information.
Phase 3 will commence following successful completion of phase 2.
May 9, 15:58 UTC
Phase 2 - May 13 2025
Aaland Islands
Australia
Austria
Bahrain
Belgium
Bulgaria
Canada
Canary Islands
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Guernsey
Hungary
Iceland
Ireland
Israel
Italy
Jersey
Latvia
Lithuania
Luxembourg
New Zealand
Norway
Oman
Poland
Romania
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
UAE
United States of America
Vatican City
Please refer to your rate sheet for the most up to date network information.
Phase 3 will commence following successful completion of phase 2.
May 9, 15:58 UTC
Update -
Phase 1 destinations have now been routed to the new connectivity provider and our data shows connectivity is working well.
We identified an issue with SMS encoding which we rolled out a hot fix for at 14:16 UTC. However this had some unforeseen side effects and was rolled back at 14:59 UTC.
All failed orders during this period were fixed by 16:40 UTC and we will continue to monitor and resolve the issues with SMS encoding with the new upstream provider with a further update planned for tomorrow.
Thank you to those partners that have shared their feedback so far. Please continue to share feedback with your Customer Success Manager or raise any issues with Support as normal.
May 6, 18:30 UTC
We identified an issue with SMS encoding which we rolled out a hot fix for at 14:16 UTC. However this had some unforeseen side effects and was rolled back at 14:59 UTC.
All failed orders during this period were fixed by 16:40 UTC and we will continue to monitor and resolve the issues with SMS encoding with the new upstream provider with a further update planned for tomorrow.
Thank you to those partners that have shared their feedback so far. Please continue to share feedback with your Customer Success Manager or raise any issues with Support as normal.
May 6, 18:30 UTC
Monitoring -
Further to the email sent today about the introduction of our new connectivity provider, please see details below of which destinations will be rolled out and when.
We will be sharing regular updates here over the course of the next two months as we move more of our coverage over so please ensure you are subscribed to updates.
Phase 1 - May 6 2025
Saudi Arabia
Netherlands
Portugal
Greece
Thailand
Colombia
Morocco
Egypt
Hajj Bundle (Saudi Arabia and United Arab Emirates)
Please refer to your rate sheet for the most up to date network information.
Phase 2 will commence following successful completion of phase 1.
May 2, 14:34 UTC
We will be sharing regular updates here over the course of the next two months as we move more of our coverage over so please ensure you are subscribed to updates.
Phase 1 - May 6 2025
Saudi Arabia
Netherlands
Portugal
Greece
Thailand
Colombia
Morocco
Egypt
Hajj Bundle (Saudi Arabia and United Arab Emirates)
Please refer to your rate sheet for the most up to date network information.
Phase 2 will commence following successful completion of phase 1.
May 2, 14:34 UTC
Jul 10, 2025
No incidents reported.
Jul 9, 2025
Completed -
The scheduled maintenance has been completed.
Jul 9, 13:00 UTC
Jul 9, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 11:00 UTC
Jul 9, 11:00 UTC
Scheduled -
Dear Partners,
We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.
There is no expected impact or downtime during this window, and all operations are expected to work as normal.
Please note there will be no requirement for you to alter your integrations before, during or after this change.
Jul 2, 11:03 UTC
We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.
There is no expected impact or downtime during this window, and all operations are expected to work as normal.
Please note there will be no requirement for you to alter your integrations before, during or after this change.
Jul 2, 11:03 UTC
Jul 8, 2025
No incidents reported.
Jul 7, 2025
No incidents reported.
Jul 6, 2025
No incidents reported.
Jul 5, 2025
Resolved -
After a period of monitoring, we are happy that the fix to our original SMDP+ is good.
We have now reverted back to using the original SMDP+ for newly issued eSIMs.
We apologise for the disruption caused by this.
Jul 5, 17:19 UTC
We have now reverted back to using the original SMDP+ for newly issued eSIMs.
We apologise for the disruption caused by this.
Jul 5, 17:19 UTC
Update -
The issue affecting our original SMDP+ provider has been resolved. All affected eSIMs should now connect as normal.
We will continue to issue new purchases via our backup SMDP+ until we are satisfied that the fix is effective.
Please note, the backup SMDP+ will display different a SMDP+ Address and profile statuses than our original provider.
Jul 5, 13:34 UTC
We will continue to issue new purchases via our backup SMDP+ until we are satisfied that the fix is effective.
Please note, the backup SMDP+ will display different a SMDP+ Address and profile statuses than our original provider.
Jul 5, 13:34 UTC
Monitoring -
We have now migrated Profile 2 to use our backup SMDP+ provider.
Existing eSIMs affected by this issue should be refunded and reissued.
Any new eSIMs issued will come from the backup SMDP+ and will function as expected.
We apologise for this disruption.
Jul 5, 12:05 UTC
Existing eSIMs affected by this issue should be refunded and reissued.
Any new eSIMs issued will come from the backup SMDP+ and will function as expected.
We apologise for this disruption.
Jul 5, 12:05 UTC
Identified -
The root cause of the issue has been identified. There is an SMDP+ issue affecting a small number of our eSIMs.
We will be switching over to our backup SMDP+ provider until this issue is resolved.
Jul 5, 11:58 UTC
We will be switching over to our backup SMDP+ provider until this issue is resolved.
Jul 5, 11:58 UTC
Update -
We are continuing to investigate this issue.
Jul 5, 11:55 UTC
Jul 5, 11:55 UTC
Investigating -
We are currently investigating connectivity issues relating to our Profile 2 provider.
We are working with them to identify the root cause.
Affected destinations may include:
Caribbean destinations
Ethiopia
India
Japan
Jordan
Nigeria
Peru
Turkey
Jul 5, 11:44 UTC
We are working with them to identify the root cause.
Affected destinations may include:
Caribbean destinations
Ethiopia
India
Japan
Jordan
Nigeria
Peru
Turkey
Jul 5, 11:44 UTC