All Systems Operational
Uptime over the past 90 days. View historical uptime.
Management Portal Operational
90 days ago
99.95 % uptime
Today
API Operational
90 days ago
99.95 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Support Channel Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
99.95 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024
Upstream Outage - One Provider
Resolved - After further testing and monitoring we see all activity has returned to normal.

We're very sorry for this disruption and thank you for your patience.
Oct 16, 16:19 UTC
Monitoring - We are seeing errors becoming less frequent and orders resuming as expected.
We will now commence a monitoring period to ensure all systems have returned to normal.

Thank you for your patience while we work with our upstream provider on this.
Oct 16, 15:40 UTC
Investigating - We are currently investigating what appears to be an unexplained upstream issue.
We have raised a ticket with the upstream provider with maximum priority.

This will affect all API queries to ICCIDs beginning 89320 and all bundle orders that are supplied by this upstream provider.
This will also affect any API queries for bundles in the following countries:
- United States of America
- Canada
- United Arab Emirates
- Saudi Arabia
- Turkey
Oct 16, 15:28 UTC
eSIMGo Maintenance
Completed - The scheduled maintenance has been completed.
Oct 16, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 11:00 UTC
Scheduled - Dear Partners,

We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.

There is no expected impact or downtime during this window, and all operations are expected to work as normal.

Please note there will be no requirement for you to alter your integrations before, during or after this change.
Oct 15, 14:36 UTC
Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024
Unsuccessful Orders for some Unlimited Bundles
Resolved - This incident has been resolved.
Oct 10, 13:31 UTC
Update - After an extended period of monitoring we are satisfied that activity has returned to normal for all unlimited bundle orders.

We thank you again for your patience whilst we worked on this with our upstream provider and we're sorry for any disruption caused.
Oct 10, 13:31 UTC
Monitoring - We thank you for your patience whilst we've been working with our upstream provider to resolve failing orders for some unlimited bundles.

After a deployed fix we are now seeing successful orders for a sustained period, for bundles that were failing previously.

We will continue to monitor order activity. In the meantime we recommend to retry any orders gradually in line with our rate limit.
Oct 10, 09:41 UTC
Identified - We have identified an issue with the ordering of some unlimited bundles via the Portal and API. This includes unlimited bundles for the following countries:

- United States of America
- Canada
- United Arab Emirates
- Saudi Arabia
- Turkey

All orders for fixed bundles and already purchased unlimited bundles are not impacted.

We are already working with our upstream provider as a priority.
Oct 9, 12:22 UTC
Oct 9, 2024
eSIMGo Maintenace
Completed - The scheduled maintenance has been completed.
Oct 9, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 11:00 UTC
Scheduled - Dear Partners,

We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.

There is no expected impact or downtime during this window, and all operations are expected to work as normal.

Please note there will be no requirement for you to alter your integrations before, during or after this change.
Oct 2, 09:04 UTC
Oct 8, 2024

No incidents reported.

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