Onboarding of new connectivity provider
Update - Following the successful first phase of our move to the new connectivity provider, phase 2 will start on May 13 2025. Below is the next group of destinations that will be rerouted.

Phase 2 - May 13 2025

Aaland Islands
Australia
Austria
Bahrain
Belgium
Bulgaria
Canada
Canary Islands
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Guernsey
Hungary
Iceland
Ireland
Israel
Italy
Jersey
Latvia
Lithuania
Luxembourg
New Zealand
Norway
Oman
Poland
Romania
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
UAE
United States of America
Vatican City

Please refer to your rate sheet for the most up to date network information.

Phase 3 will commence following successful completion of phase 2.
May 09, 2025 - 15:58 UTC
Update - Phase 1 destinations have now been routed to the new connectivity provider and our data shows connectivity is working well.

We identified an issue with SMS encoding which we rolled out a hot fix for at 14:16 UTC. However this had some unforeseen side effects and was rolled back at 14:59 UTC.

All failed orders during this period were fixed by 16:40 UTC and we will continue to monitor and resolve the issues with SMS encoding with the new upstream provider with a further update planned for tomorrow.

Thank you to those partners that have shared their feedback so far. Please continue to share feedback with your Customer Success Manager or raise any issues with Support as normal.
May 06, 2025 - 18:30 UTC
Monitoring - Further to the email sent today about the introduction of our new connectivity provider, please see details below of which destinations will be rolled out and when.

We will be sharing regular updates here over the course of the next two months as we move more of our coverage over so please ensure you are subscribed to updates.

Phase 1 - May 6 2025

Saudi Arabia
Netherlands
Portugal
Greece
Thailand
Colombia
Morocco
Egypt
Hajj Bundle (Saudi Arabia and United Arab Emirates)

Please refer to your rate sheet for the most up to date network information.

Phase 2 will commence following successful completion of phase 1.
May 02, 2025 - 14:34 UTC
Uptime over the past 90 days. View historical uptime.
Management Portal ? Operational
90 days ago
100.0 % uptime
Today
eSIMGo API ? Operational
90 days ago
99.98 % uptime
Today
eSIMGo Website ? Operational
90 days ago
100.0 % uptime
Today
eSIM Connectivity Operational
90 days ago
100.0 % uptime
Today
eSIM Installations Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

eSIMGo Maintenance May 14, 2025 11:00-13:00 UTC

Dear Partners,

We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.

There is no expected impact or downtime during this window, and all operations are expected to work as normal.

Please note there will be no requirement for you to alter your integrations before, during or after this change.
Posted on May 07, 2025 - 15:36 UTC
May 13, 2025

No incidents reported today.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

Unresolved incident: Onboarding of new connectivity provider.

May 8, 2025
eSIMGo Maintenance
Completed - The scheduled maintenance has been completed.
May 8, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 11:00 UTC
Scheduled - Dear Partners,

We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.

There is no expected impact or downtime during this window, and all operations are expected to work as normal.

Please note there will be no requirement for you to alter your integrations before, during or after this change.
May 1, 14:20 UTC
May 7, 2025

No incidents reported.

May 6, 2025
May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025
eSIMs with the status 'Unavailable' and our next steps
Resolved - After a period of monitoring we have not seen or received any new examples of eSIMs with an ‘Unavailable’ status so we are now closing this incident.

If you have any questions regarding the Unavailable status please reach out to your Customer Success Manager, look at our FAQs or submit a Support ticket with any relevant ICCIDs.

Thank you for your patience and co-operation as we resolved this topic.

Kind regards,
eSIM Go
May 2, 16:03 UTC
Update - Following on from the update shared on Tuesday April 22, we are continuing to monitor this situation and our Customer Success team continue to work with affected partners.

If you have questions or need support, please reach out as normal.

Kind regards,
eSIM Go
Apr 30, 13:43 UTC
Update - Following on from the update shared on Thursday April 17, we can confirm that no new orders have been impacted by this incident.

We are continuing to monitor this situation and our Customer Success team will continue to work with affected partners through the course of this week.

If you have questions or need support, please reach out to Support as normal.

Kind regards,
eSIM Go
Apr 22, 15:25 UTC
Update - Following on from the update shared yesterday, we are still actively monitoring this situation and have found no new impacted orders after April 9 2025.

Our Customer Success team has begun contacting affected partners and will continue over the coming days and into the next working week.

As it is the Easter bank holiday weekend in the UK from Friday April 18 to Monday April 21, we have provisioned additional resource to continue monitoring this.

If you have any further questions, please feel free to reach out as normal.

Kind regards,
eSIM Go
Apr 17, 16:39 UTC
Monitoring - With partners help and support we identified an issue with a number of eSIMs with install issues. These eSIMs are marked on the portal and API as status ‘Unavailable’.

The issue was fixed on April 09 2025 and all subsequent sales are unaffected.

We have now identified the impacted eSIMs sold before April 09 and our Customer Success team will be reaching out to impacted partners with a resolution and our Support team will update relevant tickets.

Below is a summary of how eSIMs may be impacted:

-eSIMs with the status ‘Unavailable’ that have been successfully installed can be topped-up will continue to work as expected. However, they cannot be re-installed to a new device. Users will require a new eSIM in this instance.

-eSIMs with the status ‘Unavailable’ that have NOT been installed will need to be replaced and/or can be revoked to credit or refunded to inventory in line with our Terms and Conditions.

Our sincerest apologies for the inconvenience caused to you and your customers and thank you for your patience while we investigated this matter. Please do contact us if you require additional information or support.

Kind regards,
eSIM Go
Apr 16, 17:52 UTC
Update - We’re still actively investigating eSIMs that have been incorrectly assigned the Unavailable status as a matter of priority and will provide further details as they become available.

We’d also like to thank those partners who have already shared their examples via a Support ticket. Please continue to share these.

Kind regards,

eSIM Go
Apr 15, 14:43 UTC
Identified - Following our previous post about eSIMs with an ‘Unavailable’ status we wanted to share a further update.

Below is some guidance on what to do if you or your customers encounter one of the affected eSIMs:

-If you see Unavailable and Not Installed eSIMs in your account, we recommend not allowing top ups and issuing new eSIMs instead.

-If your customer sees an 'eSIM Cannot be Added' message during activation, we recommend issuing a new eSIM.

-Unavailable eSIMs that are already installed on a device should not be impacted and can be used as normal, however we recommend not allowing top ups on these specific eSIMs to prevent any future issues.

eSIMs purchased after April 10 2025 are NOT affected. We’re actively investigating the scale of this issue and will provide further updates daily here on our Status page.

If you do encounter this issue, please raise a support ticket with the affected ICCIDs.

Many thanks for your understanding.

Kinds regards,

eSIM Go
Apr 14, 13:41 UTC
May 1, 2025

No incidents reported.

Apr 30, 2025
eSIMGo Maintenance
Completed - The scheduled maintenance has been completed.
Apr 30, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 11:00 UTC
Scheduled - Dear Partners,

We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.

There is no expected impact or downtime during this window, and all operations are expected to work as normal.

Please note there will be no requirement for you to alter your integrations before, during or after this change.
Apr 23, 12:05 UTC
Apr 29, 2025

No incidents reported.

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