All Systems Operational
Management Portal Operational
90 days ago
99.93 % uptime
Today
API Operational
90 days ago
99.93 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Support Channel Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
99.99 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
eSIM Go Maintenance Jul 17, 2024 10:00-12:00 UTC
Enhancements to API endpoints for minor improvements to existing features.
There is no expected impact, there is no to low risk during this upgrade.

Posted on Jul 10, 2024 - 15:47 UTC
Past Incidents
Jul 14, 2024

No incidents reported today.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024
Completed - The scheduled maintenance has been completed.
Jul 10, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 21:00 UTC
Scheduled - Upstream are performing maintenance to their Network APIs.
During this window they are expecting 5 minutes of impact.

During this 5 minutes, the GET /esims/{iccid}/location endpoint may be unavailable.

Jul 5, 16:23 UTC
Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024
Resolved - After extensive internal testing, we have determined that the issue is linked to a small number of DNS services outside of our control.

Reconfiguring the DNS on your local machine to use a publicly available one that is working will bypass this issue. A list of publicly available DNS can be found here at https://public-dns.info/.
Alternatively, your IT department can advise on a secure publicly available alternative that meets your policy requirements.

If you do not wish to implement the above steps, you will need to contact your Internet Service Provider and work with them to resolve the core DNS issue.

Please contact our Support Team if you have any further questions.

Jul 5, 10:20 UTC
Update - Dear partners,

Thank you for your continued patience.

We are aware some users continue to have issues connecting to our Portal. We have already identified this as an issue with one of our suppliers which is currently being tracked.

In the meantime we recommend using an alternative DNS such as https://one.one.one.one/ to allow successful connection to our Portal.

As we receive more updates we will share them with you as soon as possible.

Jul 4, 17:09 UTC
Update - Dear partners,
Our development teams continue to investigate this and get any issues fixed as soon as possible. If you are unable to reach support using the conventional ticket submission (https://help.esim-go.com/hc/en-gb/requests/new), please email support@esim-go.com.

Jul 4, 13:35 UTC
Identified - Dear partners,
We are investigating issues of intermittent issues while trying to access our Portal and our Help Centre. This is limited to a small contingency of customers but we are working to get this fixed as soon as possible.


We will be sure to provide any updates as soon as possible. Thanks for your patience while we look into this.

Jul 4, 10:26 UTC
Jul 4, 2024
Jul 3, 2024

No incidents reported.

Jul 2, 2024

No incidents reported.

Jul 1, 2024

No incidents reported.

Jun 30, 2024

No incidents reported.