All Systems Operational
Uptime over the past 90 days. View historical uptime.
Management Portal Operational
90 days ago
99.96 % uptime
Today
API Operational
90 days ago
99.96 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Support Channel Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
100.0 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 9, 2024

No incidents reported today.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024
eSIM Go Maintenance
Completed - The scheduled maintenance has been completed.
Dec 4, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 12:00 UTC
Scheduled - Dear Partners,

We will be introducing enhancements and performance improvements to the eSIM Go API and Portal.

There is no expected impact or downtime during this window, and all operations are expected to work as normal.

Please note there will be no requirement for you to alter your integrations before, during or after this change.
Nov 26, 11:27 UTC
Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024
Degraded API Performance for One Upstream Provider
Resolved - After an extended period of monitoring and testing of orders and working in conjunction with our upstream provider we believe this incident is now resolved.

Thank you very much for your cooperation and patience and we're sorry for the disruption this caused.
Dec 1, 09:48 UTC
Monitoring - Our upstream provider believe they have resolved the issue which lead to the errors described in our last update.

Our tests and checks at the moment also suggest this is now resolved but we will continue to monitor and work closely with the upstream provider in the meantime.
Dec 1, 08:59 UTC
Identified - One of our upstream providers is reporting degraded performance which we believe is causing errors, including orders failing.

Examples of bundles that may currently fail are:

- United States of America
- Canada
- United Arab Emirates
- Saudi Arabia
- Turkey

This may also affect all API queries to ICCIDs beginning 89320 which are also supplied by this upstream provider.

We are working closely with the upstream provider and in the meantime ask that any calls are reduced and are made within the rate limit. We apologise for the inconvenience and thank you for your cooperation.

We will continue to share updates as we receive them.
Dec 1, 08:09 UTC
Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

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