All Systems Operational
Uptime over the past 90 days. View historical uptime.
Management Portal Operational
90 days ago
99.93 % uptime
Today
API Operational
90 days ago
99.93 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Support Channel Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
99.99 % uptime
Today
Internet Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024
Essential Upstream Maintenance
Completed - The scheduled maintenance has been completed.
Jul 24, 07:30 UTC
Update - The period of API downtime during the maintenance is now complete and after a period of monitoring services have returned to normal.

This did take ten minutes longer than anticipated and we're very sorry for any inconvenience this has caused.

There are no further disruptions to service scheduled for the remainder of this maintenance.
Jul 24, 01:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 23:30 UTC
Update - To further confirm the upstream maintenance tonight;

The 8 hour window is from 23:30 UTC on 23rd to 07:30 UTC on 24th.

During this window, there is an expected downtime of 50 minutes from 00:00 UTC to 00:50 UTC.

There is not expected to be any impact outside of these 50 minutes.
Jul 23, 10:53 UTC
Scheduled - One of our upstream providers is performing essential maintenance to their platform.

During this 8 hour window, there is expected to be a period of 50 minutes where all API calls relating to this provider will fail.
This period of downtime will be from approximately 00:00 - 00:50 on 24th July 2024.

During these 50 minutes, all API calls to this provider will fail. This includes orders and calls to ICCIDs beginning 89320.

Data connectivity will not be affected.


Orders from our other provider and calls to ICCIDs beginning 89431 will not be affected.
Jul 20, 18:10 UTC
Jul 23, 2024
Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
500 errors and ICCIDs not loading in the portal
Resolved - We now see service returning to normal.

New orders should complete correctly and all API should be operational.

Some pre-existing orders may display as stuck in processing. We believe most of these should resolve themselves.

If you continue to experience issues, please contact our Customer Support Team.

We would like to thank you for your extended patience during this disruption.
Jul 19, 14:03 UTC
Update - Upstream have confirmed that service is returning to normal.

We are continuing to monitor this closely.
Jul 19, 12:49 UTC
Monitoring - We are observing service beginning to return to normal.

We are awaiting formal confirmation from upstream that this is the case.
Jul 19, 11:22 UTC
Update - One of our upstream providers has confirmed that they are being impacted by the current global IT outage.

Our other provider seems unaffected at this time.

Any API calls made to ICCIDs beginning 89431 will currently be affected.

API calls to ICCIDs beginning 89320 should work as expected.

We are continuing to monitor the situation.
Jul 19, 08:36 UTC
Identified - As part of our ongoing investigation with our upstream provider we've shared examples of ICCIDs beginning 8943 not loading in the portal.

We're very sorry for the inconvenience and will post further updates as we receive them.
Jul 19, 07:41 UTC
Update - Upstream have all teams engaged to investigate this issue.
Jul 19, 06:35 UTC
Investigating - We are currently investigating an increase in 500 errors.
Jul 19, 06:08 UTC
Jul 18, 2024

No incidents reported.

Jul 17, 2024
eSIM Go Maintenance
Completed - The scheduled maintenance has been completed.
Jul 17, 12:00 UTC
Update - Our maintenance is still ongoing but we now don't expect any more instances of 500 errors.

We apologise again for the inconvenience.
Jul 17, 11:22 UTC
Update - We are monitoring some unexpected 500 errors during our deployment.

These should be short-lived lived and normal service will recover once the maintenance is completed.

We apologise for any inconvenience caused.
Jul 17, 10:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 10:00 UTC
Scheduled - Enhancements to API endpoints for minor improvements to existing features.
There is no expected impact, there is no to low risk during this upgrade.
Jul 10, 15:47 UTC
Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage