Data service degradation: Profiles 2 & 3 (89320)

Incident Report for eSIM Go

Resolved

This incident has been resolved.

Posted Nov 03, 2026 - 06:03 UTC

Monitoring

Please note that data service has been restored following mitigation actions implemented by their technical team.
We are closely monitoring the service to confirm continued availability and stability.

Posted Nov 02, 2026 - 05:56 UTC

Investigating

Status: On it

Our profile 2&3 is currently experiencing partial service degradation affecting data service. End users on these profiles may see slow or dropped data connections.

What we know
We don’t know the cause yet. Their team is aware of the issue and actively investigating the root cause.. All other profiles are unaffected and working normally. Further updates will be shared as more information becomes available.

Posted Nov 02, 2026 - 02:39 UTC

This incident affected: eSIM Connectivity.