Order Processing Delays - Profile 1 (89444)

Incident Report for eSIM Go

Resolved

This incident has been resolved.

Posted Dec 05, 2025 - 10:16 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 03, 2025 - 15:12 UTC

Identified

We are currently experiencing a delay in processing orders as one of our upstream providers recovers from a service interruption. New and pending orders are currently backed up. We are actively monitoring the provider's recovery and will provide an update as soon as possible.
Thank you for your patience.

Posted Dec 03, 2025 - 12:12 UTC

This incident affected: Travel Management Portal and Travel API.