Our provider for Russia has notified us that, due to local regulatory requirements, starting October 6 2025:
“A 24-hour block is applied to data service when an eSIM first connects to a Russian MNO. After those initial 24 hours, all services resume and will remain active as long as the device continues to be used. If the device becomes idle, the block is reapplied and a new 24-hour timer starts from the next activation. In practice, this means only the very first 24 hours are affected and no further interruptions occur as long as the connection remains active.”
However, results of internal testing show eSIMs are not reactivating following the 24 hour block so we are investigating further alongside our provider to get clarity from networks and regulators.
In the meantime, please reach out to the eSIM Go Support or Customer Success teams via the usual channels if you have any questions.
Posted Oct 09, 2025 - 15:51 UTC
Update
Our supplier has confirmed that all Russia eSIMs are impacted by the block on inbound roaming in Russia that started on October 5 2025.
We are working with our provider to gather further information on how long this is expected to last and longer term impacts and will share this as this becomes available.
Posted Oct 07, 2025 - 16:00 UTC
Identified
We have been made aware of widespread disruption impacting all Russian networks. At present, reports suggest that all roaming networks in Russia are offline. We are working with our connectivity providers to gather more information and will share this with you as it becomes available.