After a period of monitoring, we have not witnessed any further issues. We believe this issue to be resolved.
Posted Feb 14, 2025 - 11:33 UTC
Monitoring
We have been informed by our upstream provider that this incident has now been resolved, and we have not seen any new errors as a result. We will now commence a period of monitoring to ensure all orders are back operational.
Posted Feb 14, 2025 - 10:30 UTC
Identified
We have identified an upstream issue which we believe is causing errors, including orders failing. Our provider is aware of this and is actively investigating it with the highest priority.
Examples of bundles that may currently fail are: - United States of America - Canada - United Arab Emirates - Saudi Arabia - Turkey
We are working closely with the upstream provider and in the meantime ask that any calls are reduced and are made within the rate limit. We apologise for the inconvenience and thank you for your cooperation.
We will continue to share updates as we receive them. Existing and active eSIMs are not affected by this.