After a period of monitoring, we are happy that the fix to our original SMDP+ is good. We have now reverted back to using the original SMDP+ for newly issued eSIMs.
We apologise for the disruption caused by this.
Posted Jul 05, 2025 - 17:19 UTC
Update
The issue affecting our original SMDP+ provider has been resolved. All affected eSIMs should now connect as normal. We will continue to issue new purchases via our backup SMDP+ until we are satisfied that the fix is effective.
Please note, the backup SMDP+ will display different a SMDP+ Address and profile statuses than our original provider.
Posted Jul 05, 2025 - 13:34 UTC
Monitoring
We have now migrated Profile 2 to use our backup SMDP+ provider. Existing eSIMs affected by this issue should be refunded and reissued. Any new eSIMs issued will come from the backup SMDP+ and will function as expected.
We apologise for this disruption.
Posted Jul 05, 2025 - 12:05 UTC
Identified
The root cause of the issue has been identified. There is an SMDP+ issue affecting a small number of our eSIMs.
We will be switching over to our backup SMDP+ provider until this issue is resolved.
Posted Jul 05, 2025 - 11:58 UTC
Update
We are continuing to investigate this issue.
Posted Jul 05, 2025 - 11:55 UTC
Investigating
We are currently investigating connectivity issues relating to our Profile 2 provider. We are working with them to identify the root cause.
Affected destinations may include: Caribbean destinations Ethiopia India Japan Jordan Nigeria Peru Turkey