Order failures during planned maintenance

Incident Report for eSIM Go

Resolved

Status: Sorted

Orders failed across all profiles during our planned maintenance window today (11:00–13:00 UTC). The issue has been resolved and order processing is restored as of approximately 11:55 UTC.

What happened
A change applied during the maintenance window caused order processing to fail. The fault was identified and fixed within the maintenance window.

What to do
Any orders that failed between 11:00 and 11:55 UTC today will need to be retried manually, they will not be reprocessed automatically.

We’re sorry for the disruption this caused during what should have been a routine window.

Posted Nov 10, 2026 - 12:16 UTC

This incident affected: Travel Management Portal and Travel API.